Qantas flight credits. What you need to know

Despite the major halt to the Australian aviation sector during the COVID-19 pandemic, Qantas still remains the second longest running airline in the world.¹ With many flights back up and running, there is still a large number of Australians who are yet to use their cancelled flight credits from bookings during this period.

Not to worry, we are here to go through all you need to know about Qantas flight credits, including the different conditions of use, when they expire and how you can redeem them for your future flight bookings with Qantas.

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What are flight credits with Qantas airlines and how/why are they gotten?

Flight credits are issued by Qantas in the event of a cancelled or changed booking by the airline itself, or by the passenger.² We will distinguish some differences below.

For flight credits requested by the passenger

If flight credits are requested by the passenger and granted by Qantas, the credits will reflect the exact costs of the flight or flights that were part of the cancelled booking. How these credits can be used will be based on when your flight credits were issued. ³

Before 30th September 2021

If your flight credits were requested for a booking made before the 30th September 2021, passengers are given special conditions similar to those given if the airline cancelled or changed the booking. You can:

• Use credits towards multiple bookings
• Purchase lower fares than the original booking fare costs
• Purchase different routes than original booking
• Different expiry rules

After 1st October 2021

For flight credits issued after this period, the above conditions do not apply and passengers can only book:

• Fares equal or higher than the original fare

For fares higher in price to the original booking, the passenger is responsible for the difference after the flight credits have been applied.

For flight credits issued due to airline cancellation

When the airline cancels or changes your booking, the standard conditions plus the special conditions apply to redeeming the credits.³

Is a flight credit the same as a voucher?

Flight credits are not the same as a voucher and are only transferable for flight fares. Qantas does sell gift vouchers for customers to purchase as a separate product which is redeemable for domestic and international flights with the airline.²

How to find your Qantas credit voucher

Your Qantas credit voucher has the same booking number as your original booking. This means you’ll be able to find your flight credits through the manage booking tab on the Qantas website. If you have used a portion of your flight credits already, you should have received a new flight credit confirmation email.⁴

How to redeem your flight credit with Qantas

To redeem your flight credit, you can³:

1. Visit the “Manage Booking” page and enter your 6-digit booking reference and last name
2. Log into your Frequent Flyers account and click on “Flight Credit”
3. Contact your local Qantas office

Some flight credits may have been transferred to a Qantas Pass, Qantas TravelPass or Qantas credit voucher.² You should check your email for any correspondence from Qantas if you cannot locate flight credits online.³

How long does a flight credit last with Qantas? Do they expire?

For flight credits issued on bookings before 30th September 2021, customers have until the 31st December 2023 to use their credits. For booking made from 1st October 2021, flight credits will expire in 12 months from the original booking. If you do not use your flight credits by the expiry dates, you will forfeit them.³

Can you use Qantas flight credit to go somewhere else?

For flight credits issued on bookings before the 30th September 2021, it is possible to redeem your flight credits towards different destinations. To organise this, you’ll need to contact Qantas contact centre. If you have flight credits issued after this date, your flight credits are only valid for the original destination.³

Can you sell off or give your Qantas flight credit to someone else?

Flight credits cannot be sold or given to someone else. It is also not possible to change the name on the booking either.³

What to keep in mind about the Qantas flight credit

No matter when or how your flight credits were issued, there are a few things to keep in mind when it comes to redeeming your Qantas flight credits. These are as follows.³

1. Refunds are only possible if the original booking condition permits it
2. There are no fees associated with redeeming your flight credits
3. Not all flights operated by Qantas are eligible to be booked with flight credits
4. All flight credits are not eligible for round the world bookings.
5. Multiple passengers on a booking can organise to disperse flight credits separately
6. You may be able to choose a different departure city to the original booking

These conditions can change at any time, so it is up to you to check with the Qantas for how you can use your flight credits on future bookings.

Contacting Qantas airlines

If you need to contact Qantas in regard to your flight credits or for any other reason, you can:

• Call 13 13 13 24 hours a day, 7 days a week from within Australia
• Visit here to locate which number to call if you are outside of Australia

There are also contact options for those who require special assistance or are deaf, hard of hearing or speech impaired.

Wise Account and card for your travels

Although your flight credits can cover all or some of your airfare with Qantas, you still need an easy and convenient way to make purchases at home or abroad. That is where the Wise Account comes in handy.

Not only can you use your Wise Account to hold and convert over 40 currencies, but you can order your own Wise Debit card to connect to your Wise Account and spend online or overseas at the mid-market rate — just like the one you see on Google.

Forget unexpected international transaction fees or high conversion rates, say hello to the world with the Wise Account.

Safe travels.

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