Coles Mobile international roaming. How does it work and what’s the cost?

Making it easier to keep in touch, make bookings or check-in for flights while travelling, international roaming is a must-have for most of us when abroad.

However, the associated costs for this also have the potential to place a strain on your travel budget, so finding the most economical roaming plan is a must.

Typically associated with groceries and other essentials, Coles also offers international roaming services for Aussie travellers through its offshoot Coles Mobile.

In this guide, we’ll delve into options for international roaming with Coles Mobile, looking at plan types, costs, destinations, inclusions and more so you can make the most informed choice before heading overseas.

Learn more about the
Wise Account and card

Coles international roaming. What is it and how does it work?

International roaming with Coles mobile credit gives you the ability to make standard international calls, send texts and access the internet outside Australia.

An add-on, it permits you to use your existing SIM linked to an active Coles Mobile plan while abroad.¹

International roaming packages are available with Coles

Currently, Coles offers international roaming as an add-on pack for their domestic mobile plans. Charged at AUD$25 per add-on, Coles roaming works off a pay-as-you-go rate with variable roaming rates for each destination.

Once added, the AUD$25 credit remains active for 30 days with any unused credit rolling over to your next roaming credit balance up to AUD$500.¹

Do you get internet data & coverage Internationally with Coles roaming?

Yes, adding a Coles roaming add-on to your existing Coles Mobile plan provides access to the internet, and enables calls, SMS and MMS charged at a per MB/minute/text rate in a select number of destinations.¹

What is the cost of using Coles roaming service abroad?

To access Coles’ international roaming AUD$25 add-on service, you will first need to sign up for one of their prepaid or month-to-month mobile plans.¹

This means that the add-on price must be considered in addition to one of the below plan charges when travelling.

As seen on 24 June 2024

NB. The above inclusions are only accessible in Australia and cannot be used while abroad. Only the add-on roaming credit will be accessible outside Australia and used at the rate applicable to the country you are in.

How do you activate roaming with Coles?

Once signed up to a Coles Mobile plan, whether prepaid or month-to-month, you can then add on International Roaming by logging into your Coles Mobile account online or through the linked app.¹

From within your account:

• navigate to ‘extras packs’
• select International Roaming
• follow the prompts to add roaming and
• authorise payment for the add-on

You do not need to physically switch on roaming as all this is turned on for all Coles mobile plans, once you have paid for the add-on, roaming is activated.⁴

Destinations eligible for international roaming with Coles

Coles offers roaming access in over 100 countries worldwide.⁵ Please note these are subject to change and should be checked on the Coles Mobile website before purchasing to ensure this product meets your needs.

Below are all the eligible countries where roaming is currently available through Coles Mobile’s International Roaming add-on.⁵

As seen on 24 June 2024

How to track roaming usage with Coles

To check your roaming usage and spending, you can use the Coles Mobile app or log in to the Coles Mobile online dashboard.⁶

What to keep in mind before you travel.

Just as with any roaming service or telco provider, it pays to keep in mind a few facts about Coles Mobile before deciding if they are right for your needs.

• As a pay-as-you-go model with different rates charged depending on destination, it is less clear how many calls, texts or GB of data you will receive per top-up
• Further to the above, this can make this roaming option less competitive than offers from other providers

Contacting Coles

To speak with Coles regarding their mobile plans and roaming add-on package, you can contact them at:

• 1300 265 370 in Australia on weekdays between 9 am - 8 pm (AEST) or on weekends and holidays between 10 am - 6 pm (AEST)

For overseas support, it is recommended to engage help via the online chat service or via the app.

FAQs about international roaming with Coles

What is VoLTE International Roaming?

VoLTE stands for Voice over Long-Term Evolution or Voice over LTE. VoLTE allows compatible devices to make voice calls via the LTE/4G mobile network.

Offering better sound quality, VoLTE is increasingly required to make calls as the 3G network has begun to be phased out globally. VoLTE is included with all Coles mobile plans, to use, simply turn on VoLTE in network device settings.⁷

Making emergency calls while abroad

Ensuring you have VoLTE calls enabled with Coles Mobile should also ensure that in an emergency you can connect with any available network when calling an emergency number overseas.

Either dial the known emergency services number for the country you are in, or 112 if unknown which should direct you to the relevant authority.

What communication services can you use while abroad with Coles?

Coles Mobile roaming credit gives you the ability to make standard international calls, text and access data for online browsing or Wi-fi calls while overseas.¹

Travel with Wise

With a Wise Account you can hold money in 40+ currencies and spend it in 150+ countries. Whenever you exchange currencies it’s done using the mid-market rate with a transparent conversion fee shown upfront.

To make everyday spending easier you can order a Wise Debit card for your Wise Account and generate virtual cards as needed. If you have the local currency in your Wise Account the Wise card will use it for local payments. If you don’t, it uses smart technology to auto-convert your money at the mid-market rate, for a conversion fee.

Join over 16 million customers currently using Wise. It’ll only take a few minutes to register and see what’s inside.

Register your Wise account
in minutes

Please see Terms of Use for your region or visit Wise Fees & Pricing for the most up to date pricing and fee information

Sources: