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How to delete a PayPal account in Australia
While PayPal can be a useful service, there may come a time when you may need to delete your PayPal account as an Australian customer.
In this guide, we’ll talk you through the simplest way to delete a PayPal account, some steps we recommend taking before closing your PayPal account, as well as advice on reopening an account if you need to. Let’s jump right in.
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What to do before closing your PayPal account
Before closing your PayPal account, you’ll need to remove any money from your balance that you may have stored. It isn’t possible to close a PayPal account with a remaining balance, so you’ll need to withdraw any funds before you can close the account.¹
You also can’t close a PayPal account with a limitation on your account or any other unresolved issues you may have with PayPal, so it’s important to get any outstanding disputes resolved first.¹
It’s important to download or make copies of any statements/transaction history that you may require in the future prior to closing your PayPal account, as once your PayPal account is closed this information will no longer be accessible.
How to close and delete a PayPal account in Australia
Closing a PayPal account in Australia differs slightly depending on whether you have a personal or business PayPal account.
Take a look at the below options to understand how to close accounts of both types.
How to close a personal account in Australia
To close a personal PayPal account, follow the below steps¹:
PayPal Site
- Log in to your PayPal account on a desktop/laptop
- Access Settings by clicking on the cog icon in the top right-hand corner
- Under the Account Options section, click Close Your Account
PayPal Mobile App
- Log in to your PayPal account on the PayPal app
- Click on the profile icon
- Select Close Your Account
How to close a business account in Australia
The process for closing a business PayPal account in Australia is similar to closing a personal account, however, you can also use the PayPal Business App to close your account.
Follow the below steps to close a business PayPal account¹:
PayPal Site
- Login to your PayPal account on a desktop/laptop
- Access Settings by clicking on the cog icon in the top right-hand corner
- Under the Account Options section, click Close Your Account
PayPal Mobile App
- Login to your PayPal account on the PayPal app
- Click on the profile icon
- Select Close Your Account
PayPal Business App
- Login to your PayPal account on the PayPal Business app
- Select Account Information
- Select Close Your Account
What happens after you close your account
Once you’ve closed your PayPal account, you’ll no longer be able to recover information from it or access your old account.
This is why it’s important to download data you may need from your account before you close it.
If you want to use PayPal in the future you’ll need to set up a new PayPal account.
| Read more: PayPal rewards (credit) card in Australia. |
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How long does PayPal keep your data for in Australia
PayPal details its policy on retaining data in their Privacy Statement.
This explains that if your PayPal account is closed, PayPal may obscure personal data but reserves the right to retain and access data to comply with relevant local laws.²
Reopening a closed PayPal account in Australia
It’s important to be sure when closing a PayPal account in Australia, as once it is closed it cannot be reopened.
However, you can open a new PayPal account with the same contact details via the PayPal website.³
Contacting PayPal
If you need to contact PayPal for any reason, they can be reached via the below details:
- Phone: 02 8223 9500 - Mon-Fri 8 am-8 pm (AEST)
- Resolution Centre (transaction/account issues)
The Wise Account
A good online money alternative to PayPal is the Wise Account, providing you with one online account that can be used to store money in multiple currencies.
The Wise Account can be opened for free and allows you to hold money in over 40 currencies and send money to 80 countries.
You can also use the Wise Debit card to spend money in over 170 countries without markups and hidden transaction fees. The mid-market rate is used when switching between currencies, helping to keep costs low when sending money internationally. It’s the rate you see on a Google conversion search.
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Sources:
- How Do I Close My PayPal Account? - PayPal AU
- PayPal Privacy Statement - PayPal AU
- Solved: Possible to open new account with same details - PayPal Community
Sources checked on: 19 May 2023
*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.
This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.
We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.
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