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Travel insurance is an important part of planning an international or domestic trip as travel doesnāt always go smoothly. An insurance policy can provide...
Figuring out your phone plan and how youāll stay connected is one of the key tasks to cross out when planning a trip abroad. Telco providers like ALDImobile are popular among those who wish to keep their own number while travelling abroad by opting for international roaming.
In this article, weāll guide you through ALDImobileās international roaming services for Australians, including how it works, international rates, usage tracking, and other must-know details.
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Recently, Australian travellers were caught off-guard by international roaming plans that excluded popular destinations, leading to high bills.Ā¹ā“ Itās important to consider the nitty-gritty of international roaming plans to ensure you get the best deal. On the other hand, thereās also the option of buying a local SIM card when you get to your destination.
ALDImobile offers international roaming services using only Pay As You Go (PAYG) credit in some overseas countries. None of ALDImobileās fixed-term plans include international roaming services.Ā¹
ALDImobileās base plan is a PAYG plan. Prepaid fixed-term mobile plans, family plans and data plans are available as optional add-ons.Ā²
With a PAYG plan, you recharge your account with a certain amount of credit based on your usage. For international roaming, ALDImobile requires you to recharge your PAYG account with enough credit to last you the whole duration of your overseas travel.Ā¹
Since ALDImobile international roaming is available on a PAYG basis, you will be able to access internet data in eligible countries if you recharge your account with enough credit to cover the roaming data rates.
Most fixed-term mobile plans and all family plans include unlimited standard calls and SMS to 20 countries and limited standard calls and SMS to other select countries from Australia.Ā³
If you want to enable ALDImobileās international roaming, itās important to be aware of the charges youāll incur so that the PAYG credit can be recharged appropriately.
Regardless of whether youāre on a PAYG plan or with a fixed-term prepaid plan add-on, the international roaming rates for calls, SMS and data remain the same. The international roaming rates differ from country to country.ā“ The rates and offerings of other ALDImobileās services differ between its many prepaid plans.
The following provides a summary of the range of the costs:
PAYG Plan | 30-day Mobile Plansā· | 30-day Family Plansāø | 365-day Data Plansā¹ | |
---|---|---|---|---|
Send and receive AU texts and callsĀ¹ā° | 15c per minute 15c per 160-character SMS | Unlimited | Unlimited | n/a |
Send international texts and calls from Australia to 20 countries | n/a | Unlimited | Unlimited | n/a |
Send international texts and calls from Australia to other international countriesĀ¹Ā¹ | AUD $0.62 TO $1.69 per minute 25c per 160-character SMS | 100-400 minutes 50 SMS | 200-600 minutes 100-300 SMS | n/a |
International roaming calls | AUD $1 to $2 per minute | AUD $1 to $2 per minute | AUD $1 to $2 per minute | AUD $1 to $2 per minute |
International roaming SMS | AUD $0.50 to $1 per SMS | AUD $0.50 to $1 per SMS | AUD $0.50 to $1 per SMS | AUD $0.50 to $1 per SMS |
International internet data | AUD $0.50 to $1 per megabyte (MB) | AUD $0.50 to $1 per megabyte (MB) | AUD $0.50 to $1 per megabyte (MB) | AUD $0.50 to $1 per megabyte (MB) |
As seen on 19 October 2023
To get international roaming, youāll need an ALDImobile SIM card. Once the SIM is activated, you can recharge the PAYG credit on ALDImobileās website or mobile app. When overseas, PAYG credit recharge can only be done on the website as the app will become inaccessible.
Youāll need to manually enable roaming to use ALDImobile overseas. ALDImobile recommends that this should be done at least a week before you travel to ensure that the number is ready to use overseas.
Follow these steps to enable international roaming:Ā¹
ALDImobile offers international roaming in 59 different countries across the globe. Itās important to know if your destination is supported. You can find out by referring to the following tableā“:
Asia | Europe | Oceania | North & South America | Middle East | Africa |
---|---|---|---|---|---|
Cambodia | Austria | Fiji | Brazil | Israel | Nigeria |
China | Belgium | New Zealand | Canada | Qatar | Egypt |
East Timor | Croatia | Papua New Guinea | Mexico | Turkey | South Africa |
Hong Kong | Czech Republic | Samoa | USA | United Arab Emirates | |
India* | Denmark | Tonga | |||
Indonesia | Estonia | Vanuatu | |||
Japan | Finland | ||||
Malaysia | France | ||||
Philippines | Germany | ||||
Russia | Greece | ||||
South Korea | Hungary | ||||
Singapore | Ireland | ||||
Sri Lanka | Italy | ||||
Taiwan | Latvia | ||||
Thailand | Lithuania | ||||
Luxembourg | |||||
Macedonia | |||||
Malta | |||||
Netherlands | |||||
Norway | |||||
Poland | |||||
Portugal | |||||
Slovak Republic | |||||
Spain | |||||
Sweden | |||||
Switzerland | |||||
United Kingdom |
Itās great to keep a track of your usage while travelling overseas to assess if thereās enough PAYG credit in your account. Hereās how you can do itāµ:
ALDImobileās usage records are updated daily and so they might not always be accurate. In such a case, youāll need to check back for your latest usage.
Since ALDImobile requires enabling āinternational roamingā manually, itās recommended that you do so at least a week before you travel by logging into your account online or via the mobile app to ensure that the services are ready to use overseas.
ALDImobile app does not work overseas and any PAYG recharges or changes to the account will have to be done on the website.
You can get in touch with the ALDImobile team in a few different ways. Call the following numbers between 8 am to 9 pm (AEST) seven days a weekā¶:
Additionally, existing ALDImobile customers can:
VoLTE or Voice over LTE is a feature that allows you to make calls over the 4G network. While ALDImobile offers VoLTE in Australia, itās not available for international roaming.Ā¹Ā²
You can make free calls to emergency services while abroad even with minimum credit.Ā¹Ā³
You can send and receive calls, SMS and MMS, and use internet data while abroad with ALDImobileās international roaming.
ALDImobileās Pay As You Go (PAYG) plan needs you to recharge the PAYG credits with the amount of money youāll need to use the services you need. So, you need to recharge the PAYG credit for international roaming too, keeping in mind that international roaming rates are higher than the usual rates. Youāll need to keep the credits updated at all times to continue using the services abroad.
You will receive SMS notifications informing you that ALDImobileās international roaming is active once you arrive at your destination and have connected to the foreign carrier network.Ā¹āµ
If you have not received notifications about ALDImobileās international roaming being active after arriving at your destination, switch your device off and on and then try making a test call or send a test SMS. Make sure that your device is set to āAuto Selectā or āAuto Connectā to the foreign carrier network in your network settings. Additionally, check if the foreign network carrier covers the area youāre in. If issues still persist, you can log in to your ALDImobile account and create an eSupport ticket.Ā¹āµ
Now that you have a better understanding of ALDImobile international roaming options, you may be wondering how to minimise international card charges. The Wise Account is an international payment and account that facilitates international spending at the mid-market rate.
With a Wise Account you can hold money in over 40 currencies and spend it in over 150 countries. Whenever you exchange currencies itās done using the mid-market rate with a low conversion fee shown upfront.
To make everyday spending easier you can order a Wise Debit card for your Wise Account and generate virtual cards as needed. If you have the local currency in your Wise Account the Wise card will use it for local payments. If you donāt have local currency, it uses smart technology to auto-convert your money at the mid-market rate, for a low conversion fee.
Join over 16 million customers currently using Wise. Itāll only take a few minutes to register and see whatās inside.
Register your Wise account
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Please see Terms of Use for your region or visit Wise Fees & Pricing for the most up-to-date pricing and fee information. |
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Sources:
Sources checked on 20 October 2023
*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.
This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.
We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.
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