Best BPO Companies for Outsourcing: A Guide for US Businesses

For growing American businesses, managing non-core tasks can divert precious time and resources from strategic goals. This is where business process outsourcing companies (BPOs) come in. A BPO company takes over specific business functions, like customer support or data entry, allowing you to focus on what you do best. These partnerships can provide access to specialized skills, increase efficiency, and offer significant cost savings.

This guide will explore the best BPO companies for outsourcing, helping you find the right partner for your business needs.

Best BPO Companies for Outsourcing: A Quick Overview

Best BPO Companies for Outsourcing: Top 5

1. Invensis

Great for: Small and medium-sized U.S. businesses needing reliable back-office and IT support.

Key features: Invensis offers a wide range of services, including finance and accounting, IT services, data entry, call center support and e-commerce support. They focus on creating customized solutions for businesses across various industries.¹

Account fees: Invensis operates on a custom pricing model based on the specific services, team size, and complexity required.¹

Trustpilot rating: 4.1 out of 5 stars.²

2. Unity Communications

Great for: Entrepreneurs and businesses looking to outsource customer service, tech support, and sales development.

Key features: Unity Communications is known for its specialized call center and administrative support services. They provide dedicated teams for lead generation, technical support, back-office tasks, and customer service, serving industries from e-commerce to SaaS.³

Account fees: Pricing is tailored to each client. You must contact their sales team for a custom quote.³

Trustpilot rating: 4.0 out of 5 stars.⁵

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3. Concentrix

Great for: Businesses planning for rapid scaling or those needing a global partner with extensive technological resources.

Key features: As one of the world's largest outsourcing BPO companies, Concentrix provides end-to-end customer experience solutions. Their services include customer care, technical support, analytics, and digital transformation powered by advanced technology and AI.⁶

Account fees: Concentrix provides enterprise-level custom quotes based on a detailed assessment of a company's needs.⁶

Trustpilot rating: 1.4 out of 5 stars.⁸

4. TaskUs

Great for: TaskUs is well-suited for high-growth, digital-centric firms; businesses that prioritize quality, brank risk and partner culture; multi-language support and companies needing complex or next-generation services.

Key features: TaskUs has a digital CX and multi-channel support over chat, email and social, as well as providing content moderation. They’ve also developed an internal generative-AI system to assist agents and reduce handle time. TaskUs also offers global delivery and work-from-home solutions, flexible pricing models, and industry focus in tech, e-commerce and health tech.

Account fees: TaskUs offers custom pricing and do not publish flat account setup fees publicly.

Trustpilot rating: 1.8 out of 5 stars.

5. Alorica

Great for: Alorica is a good pick if your business needs volume CX outsourcing across multiple channels and geographies. They help firms in regulated industries that need outsourcing partners who can handle back-office or non-voice work in addition to standard customer service. Alorica is also great for companies looking for quick scalability or who want outsourcing for service quality or brand alignment.

Key features: Alorica offers omnichannel CX and customer lifecycle coverage, as well as a global delivery footprint with North American strength. They offer off-the-shelf and scalable solutions for smaller teams, and help with technology and analytics integration.

Account fees: Alorica does not publish flat or standard rates and provides custom pricing.

Trustpilot rating: 2.5 out of 5 stars.

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Final Thoughts

Choosing the right BPO company is a key strategic decision. The best partner will depend on your specific needs, whether that's specialized back-office support or scalable customer service. By carefully evaluating providers like the ones listed here, you can delegate essential tasks, reduce costs, and free up your team to focus on core growth activities.

Frequently Asked Questions (FAQs)

What is BPO?

Business Process Outsourcing (BPO) is a business practice where an organization hires an external company to perform specific business tasks or functions. These can be "back-office" functions like accounting, data entry, and IT services, or "front-office" functions like customer support and sales. The goal is to leverage specialized expertise and reduce costs.

What should you consider when choosing from the top BPO companies?

When choosing a BPO company, you should evaluate their industry expertise, cost-effectiveness, technology and infrastructure, and data security practices. It is also important to consider their scalability, workforce quality, and communication and cultural fit with your own company. Finally, review their client references, reporting capabilities, and ability to meet your specific business objectives.¹⁰

How does BPO work?

The process typically begins with a business identifying a need, such as managing a high volume of customer service calls or processing payroll. The business then researches and selects a BPO provider that specializes in that function. After agreeing on terms, the BPO provider integrates with the company's systems and begins managing the outsourced process, providing regular reports on performance and working as a strategic partner.

Sources:

1. Invensis Company Page - Invensis
2. Invensis Reviews - Trustpilot
3. Contact Center as a Service - Unity Communications
4. Unity Communications Home Page - Unity Communications
5. Unity Communications - Trustpilot
6. Concentrix Home Page - Concentrix
7. Top Ten Multilingual Call Center Companies - Helplama
8. Concentrix - Trustpilot
9. Why BPO Outsourcing? Benefits, Stats & Services for 2025 - Martal Group
10. Choosing a BPO Service Provider - Workforce Group