Complete Guide Zoom Travel Insurance in New Zealand [2024 Review]
Planning a trip? This comprehensive guide explores Zoom Travel Insurance for NZ residents, including policy options, coverage details, claims process, and FAQs.
If you’re a Kiwi who’s keen to travel and explore new destinations, sorting out travel insurance is a must.
Whether purchased as a standalone policy or secured as a benefit of a credit card, ticking this off your to-do list pre-travel is strongly recommended.
Unsure, just how necessary it is? Consider this, data published by one insurer in 2019 showed over 1,691 travel claims were made by Kiwis just during visits to Australia, totalling more than 1.7 million dollars. ¹
In this guide, we’ll take a look at the credit card travel insurance offered through Kiwibank. Delving into who underwrites their policy, the main benefits, types of coverage, eligibility and more so you can travel with confidence.
💸 Hold 40+ currencies in your account and spend at the mid-market exchange rate with the Wise Debit card while abroad. |
---|
Learn more about the
Wise Account and card
The complimentary travel insurance offered by Kiwibank is a benefit linked to one of their credit card products.
It provides international travel insurance for up to 40 days to cardholders, their spouse or dependents so long as they meet the activation and eligibility criteria.²
Kiwibank offers three credit card products currently³:
The complimentary travel insurance, however, is only available to holders of the Airpoints Platinum Visa card.
The insurance benefit offered through Kiwibank’s Airpoints Platinum Visa card is underwritten by insurer Tower Limited and managed by AWP Services New Zealand Limited trading as Allianz Partners.³
Typically, this complimentary travel insurance is intended to cover expenses relating to emergencies when you’re travelling abroad.
The following are a few of the coverage benefits offered with Kiwibank’s complimentary international travel insurance²:
The maximum amount payable for each of these benefits varies depending on where you are travelling to.² You can see more details of this below.
As noted above, how much you claim for each event differs depending on where you are travelling to and whether it is an individual or family claim.
Below are just a few of the available benefits and their coverage limits for comparison. Please note, that a NZD$200 excess applies to every claim or loss that arises from the same event.²
Coverage | Limit | USA, Canada, Europe and Japan | Australia, South Pacific* and Bali only | Rest of the world (except USA, Canada, Europe, Japan, Australia, South Pacific* and Bali) |
---|---|---|---|---|
Overseas Medical | Per person Per family | Unlimited Unlimited | NZD$100,000 NZD$200,000 | NZD$200,000 NZD$400,000 |
Personal Baggage | Per person Per family | NZD$20,000 NZD$40,000 | NZD$10,000 NZD$20,000 | NZD$20,000 NZD$40,000 |
Cancellation | Per person Per family | Unlimited Unlimited | Unlimited Unlimited | Unlimited Unlimited |
Money & Travel Documents | Per person Per family | NZD$1000 NZD$2500 | NZD$1000 NZD$2500 | NZD$1000 NZD$2500 |
Rental Vehicle Excess | Per person Per family | NZD$2000 NZD$2000 | NZD$2000 NZD$2000 | NZD$2000 NZD$2000 |
As seen on 27 March 2024
As with most insurance policies, exclusions apply to the type of coverage provided. This may affect coverage for certain activities, medical situations and circumstances.
Some of the policy exclusions that apply with Kiwibank’s complimentary credit card insurance include claims arising from²:
There are significantly more exclusions related to this policy than outlined above. As such, we recommend reading the policy wording carefully to determine if coverage is appropriate for your needs.
To be eligible for cover under this policy, you must be²:
For your spouse or dependent children to be eligible, they must be travelling with you and you meet the activation criteria.
Additionally, your Airpoints Platinum Visa card must not have expired or been cancelled before or during your trip and must be used following the applicable terms and conditions.²
To access this insurance, you must meet the eligibility criteria outlined above and perform at least one of the activation criteria detailed below before departing New Zealand²:
If eligibility and activation criteria have been met, coverage is automatic. However, it is wise to check directly with Kiwibank for confirmation if you are unsure.
As per Kiwibank, if needed in the event of a claim, your policy number is your 16-digit credit card number that is embossed on the front of the applicable card.²
It is important to note that you must advise Kiwibank immediately of any circumstances which may give rise to a claim.
Kiwibank requests that you contact their underwriter, Tower, as soon as you can after something goes wrong.⁴
You will be directed as to the next steps by the phone operator. Where a claim form is requested to be completed, you can access this via Tower’s website.
They offer claims submission both online or via email, evidence may be requested to support your claim.⁵
This policy does not cover any loss resulting from claims associated with COVID-19.
It features a blanket pandemic exclusion clause meaning that any claims linked to a virus or disease that is declared to be an outbreak or epidemic by the relevant authorities will not be covered.²
The complimentary insurance offered by Kiwibank with their Airpoints Platinum Visa may not necessarily be suitable for your needs. We suggest keeping in mind:
To speak with Kiwibank regarding their credit card travel insurance you can contact them at:
With a Wise Account you can hold money in 40+ currencies and spend it in 150+ countries. Whenever you exchange currencies it’s done using the mid-market rate with a transparent conversion fee shown upfront.
To make everyday spending easier you can order a Wise Debit card for your Wise Account and generate virtual cards as needed. If you have the local currency in your Wise Account the Wise card will use it and charge no fees. If you don’t, it uses smart technology to auto-convert your money at the mid-market rate, for a conversion fee.
Join over 16 million customers currently using Wise. It’ll only take a few minutes to register and see what’s inside.
Register your Wise account
in minutes
Please see Terms of Use for your region or visit Wise Fees & Pricing for the most up-to-date pricing and fee information. |
---|
Sources:
Sources checked on: 27 March 2024
*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.
This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.
We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.
Planning a trip? This comprehensive guide explores Zoom Travel Insurance for NZ residents, including policy options, coverage details, claims process, and FAQs.
Learn how Vacations To Go can help NZ residents save on travel. This guide covers everything from finding deals to booking your trip.
This guide covers everything NZ residents need to know about pay later travel. Explore available options, eligibility criteria, payment plans, and FAQs.
Travelling overseas from New Zealand soon? Sounds like you’ll need to organise some travel insurance. Although it's not mandatory to have, it can be a...
If you’re planning a trip abroad then travel insurance should be on your list of things to do! It offers peace of mind and protection when away from home,...
Each year hundreds of thousands of New Zealanders travel abroad to explore new places, visit family and follow up on exciting opportunities. Many choose to...