Complete Guide to Allianz Travel Insurance for NZ Travellers

Travel insurance can provide peace of mind when heading overseas. A travel insurance policy can compensate for unexpected events like medical emergencies, evacuations, travel delays, theft or lost baggage abroad. Policies require payment upfront and if you have a smooth trip, you won’t receive your money back.

Many providers in New Zealand offer travel insurance, including Allianz Travel Insurance. Read on to learn more about the types of policies and benefits Allianz offers and how to apply and file claims. Plus, check out how to make managing your money easier abroad with the Wise Travel Card.

Table of contents

What is Allianz Travel Insurance in New Zealand? Allianz Travel Insurance Eligibility Types of Allianz Travel Insurance Benefits Types of Allianz Travel Insurance Packages available Other Allianz Travel Insurance Policies Allianz Travel Insurance Pricing Plans How to apply for Allianz Travel Insurance Making an Allianz Travel Insurance Claim Allianz Travel Insurance Emergency Assistance Allianz Travel Insurance Contact Details Meet Wise: Travel Card for International Spending Allianz Travel Insurance - Frequently Asked Questions

What is Allianz Travel Insurance in New Zealand?

Allianz Partners is one of the world’s largest travel insurance and assistance providers. The company is in 75 countries, has tie-ups with more than 1.1 million medical service providers, and has successfully carried out over 8,500 medical repatriations. The Allianz Partners has handled more than 64.6 million cases.¹

While you may have your personal, corporate or even pet insurance with Allianz, the company also provides travel insurance policies for New Zealand residents.

In addition to travel insurance, Allianz Partners New Zealand offers extensive benefits like a Mental Well-Being App as part of its StudentSafe policy. Medical consultations are a call away with Allianz Digital Health Service, another Allianz Partners New Zealand offering.

Allianz Travel Insurance Eligibility

Allianz Partners offers travel insurance depending on what you need, such as:

• People travelling to New Zealand for studies, work, or holiday
• New Zealand residents travelling out of New Zealand for studies, work, or holiday
• Corporate or business travel insurance

Let’s focus on travel insurance policies available to New Zealand residents travelling abroad. Here are the different policies:

1. Studentsafe Outbound Insurance policy
2. Explorersafe Outbound insurance policy
3. Workersafe Outbound Insurance policy
4. Corporate Travel Insurance policy
5. Selected Cover for Epidemic and Pandemic Diseases

Here is a breakdown of how to be eligible for each of these policies:

Policy Category	Eligibility
Studentsafe Outbound2	You must be a New Zealand resident, current visa holder or citizen, leaving the country to study, and will return to New Zealand post-study. Coverage is available for accompanying dependents and family; no additional premium is charged for children under 18.
Explorersafe Outbound3	You must be a New Zealand resident, current visa holder, or citizen who is leaving the country for a holiday and will be returning to New Zealand. Coverage is available for accompanying dependent family members; no additional premium is charged for children under 18.
Worksafe Outbound4	You must be a New Zealand resident, current visa holder or citizen on a work visa who will work overseas and return to New Zealand after the contract ends. You can include your family and dependent children under this policy. However, no additional premium is charged for children under 18.
Corporate Travel Insurance5	Available for corporate entities that are a New Zealand registered business or have a NZ Business Number of GST registered Over 50% of the travel is for business purposes
Selected Cover for Epidemic and Pandemic Diseases6	Unique cover for epidemic and pandemic diseases, including COVID-19, for domestic, leisure, business, and corporate travel You must have an Allianz travel insurance policy to purchase this additional coverage.

Types of Allianz Travel Insurance Benefits

Allianz Travel Insurance is available for inbound and outbound New Zealand travellers. It covers all categories: students, workers, tourists, and corporate travellers. We’ll focus on travel insurance policies for New Zealand residents who travel abroad for leisure, studies or business.⁷

Allianz provides comprehensive coverage which includes:

• Cancellation and travel disruption
• Medical expenses incurred abroad, including emergencies
• Emergency repatriation
• Accidental death or permanent disability
• Loss of baggage, personal items and cash, subject to specific ceilings
• Personal liabilities like rental vehicle excess and defence costs, including wrongful arrest
• 24/7 customer support is available
• Epidemic and pandemic cover is available as a separate additional policy.
• Corporate travel insurance also covers unexpected events like kidnap, extortion, hijack, and detention.
• Group policies are available for ten people or more in the Workersafe and Explorersafe insurance policies.

Generally, pre-existing medical conditions are not covered, but specific policies automatically cover some conditions.

Types of Allianz Travel Insurance Packages available

If you are a New Zealand resident going abroad, here are the different Allianz Travel Insurance policy packages available:

Policy category	Coverage available
Studentsafe Outbound8 Workersafe Outbound9 Explorersafe Outbound10	Trip cancellation and disruption Medical expenses, including emergency treatment Life benefits, such as accidental death and permanent disability Loss of baggage, personal effects, and money Personal liability, such as rental vehicle excess and defence costs
Corporate Travel Insurance11	Trip disruption, loss of deposits or cancellation expenses Personal accidents, sickness, medical, and additional expenses Kidnap, extortion, hijack, and detention Loss or damage to baggage, property, electronic equipment, and money/travel documents Personal liabilities, like rental vehicle excess Political and natural disaster evacuation Death by natural causes Available without restrictions across all age groups. Covers pre-existing medical conditions. Corporate Travel App available Leisure cover can be included in the policy. Corporate frequent flier policies have a 90-consecutive day travel maximum, whereas multi-user policies have a 180-consecutive day per trip maximum Annual corporate travel cover from 50 days minimum
Selected Cover for Epidemic and Pandemic Diseases12	An optional insurance policy for epidemic and pandemic diseases like COVID-19 Cancellations and medical expenses are covered if the policyholder contracts specified diseases, like COVID-19, after purchasing the policy. Doesn’t cover general travel disruptions due to epidemic or pandemic situations. This exclusive policy applies only to travellers who contract the disease after they start their journey. There is no cover for lockdowns, quarantine, or changes in government alert levels.

Other Allianz Travel Insurance Policies

For travellers coming into New Zealand for studies, work or holiday, here are travel insurance policies offered by Allianz:

Insurance Policy Category	Brief overview
Studentsafe	Studentsafe Inbound University - for international students studying at a university in New Zealand Studentsafe Inbound Learners - for international students studying at a New Zealand tertiary institution that’s not a university Studentsafe Inbound Young Learners - Students attending a NZ primary school, intermediate, or high school Studentsafe Domestic - Travel insurance policy for New Zealand residents/citizens living and studying away from home but within New Zealand
Workersafe	Workersafe Inbound - for New Zealand inbound workers and their families Seasonsafe - for NZ inbound seasonal workers under the Recognized Seasonal Employer (RSE) Scheme
Explorersafe	Explorersafe Inbound - for people coming to New Zealand on a holiday

Allianz Travel Insurance Pricing Plans

No two travel insurance policies are priced exactly the same as the cost depends on several factors:

1. The type of travel policy you wish to buy
2. The country or countries you intend to visit
3. The length of the trip
4. Your age
5. The number of accompanying adults and dependent children and their ages

You can get a quote from Allianz Travel Insurance for Studentsafe Outbound, Workersafe Outbound or Explorersafe Outbound online. If you have a policy and want to add to it with the selected epidemic and pandemic disease insurance, you can email salesteam@allianz-assistance.co.nz.

Corporate travellers can reach out by email to corporate@allianzassistance.co.nz.

A quick tip: check if you can get discounts using promotional codes.

How to apply for Allianz Travel Insurance

You can get a quote and buy your travel insurance policy online with Allianz. Alternatively, you can contact Allianz Partners at their toll-free number, 0800 486 004, in New Zealand.

The application procedure for Studentsafe, Workersafe, and Explorersafe Outbound travel insurance policies is similar:¹³

1. Head to the website you need - Studentsafe Outbound, Workersafe Outbound, or Explorersafe Outbound.
2. Navigate to the bottom of the screen and click on the Get Quote option.
3. Enter your journey details, travel dates, number of adults and dependent children, and their ages.
4. Use a promotional code if you have one.
5. Click Get Quote.
6. You get your quote. Now, choose your excess, if applicable.
7. Provide information about visits to any other countries during your travel.
8. You can add valuable electronic equipment to get additional coverage.
9. Click on Next.
10. Select Yes or No for pre-existing medical conditions. Click on Next.
11. Enter your details, including your name, address, date of birth, and email address.
12. Provide any other information asked for. Click on Next.
13. Proceed to complete the payment.
14. You get your travel insurance policy by email.

Save the copy of your policy on your smartphone, laptop, or iPad to ensure you can access it quickly in an emergency.

Making an Allianz Travel Insurance Claim

Travel insurance generally requires you to pay upfront for expenses and then you’ll be reimbursed when you file a claim. The claims process at Allianz Travel Insurance is entirely online; here are the first steps:¹⁴

1. Access The Claims Page on the Allianz Partners website.
2. Click on “Make a Claim.”
3. Select your travel insurance policy category from Studentsafe, Workhersafe, or Explorersafe.

Here is how to file a claim for each policy category:

• Studensafe Online Claims¹⁵

1. Gather information like your student ID, Insurance Policy Number, bank account details, and all documentation supporting your claim.
2. Access the Studentsafe Online Claims Portal.
3. Check the agreement boxes.
4. Click “Start a New Claim.”
5. Follow the instructions and provide the details asked for.
6. Submit the claim online.
7. Send any forms and receipts to the company’s address or email the Claims Team at studentsafeclaims@allianz-assistance.co.nz or claims@insurancesafenz.co.nz.

• Workersafe Online Claims¹⁶

1. Gather your policy number, bank account details and all supporting documents for your claim
2. Access the Workersafe Online Claims portal.
3. Check the agreement boxes and click on “Create a New Claim.”
4. Provide the information required and access the Workersafe Online Claims form if needed.
5. An Allianz Partners team member will contact you within ten business days to assist you in processing the claim more quickly.
6. Send the claim form and the supporting documents to the company’s address or email the claims team at workersafeclaims@allianz-assistance.co.nz or claims@insurancesafenz.co.nz.

• Explorersafe Online Claims¹⁷

  The following documents are essential to lodge an insurance claim.

1. Gather documents like your insurance policy number, bank account details and supporting documents for your claim.
2. Access the Explorersafe Online Claims portal.
3. Check the agreement boxes and click “Create a new claim.”
4. Complete the online form and provide all details.
5. Submit the claim online.
6. Allianz Travel Insurance's support team will contact you within ten business days to help expedite the claim.
7. Send the claim form and documents to Allianz Travel Insurance. Alternatively, email the claims team at explorersafeclaims@allianz-assistance.co.nz or claims@insurancesafenz.co.nz.

If you need help, contact Claim Assistance at 0800 486 004 (within New Zealand) and +64 9 488 1638 (overseas).

Allianz Travel Insurance Emergency Assistance

Allianz Partners provides worldwide emergency assistance. So, if you are travelling outside New Zealand and face a medical or security emergency, you can call +64 9 488 1638 from anywhere in the world.¹⁸

You can also call the alternate number at +64 9 486 6868 or contact Allianz Travel Insurance at 0800 800 048.

Allianz Travel Insurance Contact Details

Here are the contact details for Allianz Travel Insurance.¹⁹

Mode of Contact	How to Contact
Claims Emergency Assistance (24/7)	+64 9 488 1638
Claims, Sales, and General Enquiries	Within New Zealand - Phone - +64 9 488 1638 Toll-Free - 0800 486 004 Fax - 0800 800 167
Email	Customer Service - help@insurancesafenz.co.nz Claims: studentsafeclaims@allianz-assistance.co.nz
Address	Allianz Partners, Level 3, 1 Byron Avenue Takapuna, Auckland 0622

Meet Wise: Travel Card for International Spending

Now that your travel insurance is figured out, how about your money? Travelling overseas used to be expensive and cost lots of fees, but not anymore. The Wise Travel Card has made paying overseas simple, easy and fast when you travel.

The Wise Travel Card is a debit card that allows you to load up to 40+ currencies and spend in 150+ countries—making country-hopping or extended trips abroad seamless.

Sign up for Wise today

Your Wise Travel Card offers attractive features like contactless payments, which you can use in your Apple Wallet or Google Pay. The best feature of the Wise Travel Card is that it uses the mid-market exchange rate, so you’re never paying a markup on currency conversion.

Get the Wise Travel Card today and enjoy your next holiday hassle-free.

---

Allianz Travel Insurance - Frequently Asked Questions

Who underwrites Allianz travel insurance in NZ?

The Hollard Insurance Company Pty Ltd, ABN 78 090 584 473, is incorporated in Australia and underwrites Allianz Travel Insurance in New Zealand.

Can I extend or upgrade my Allianz Travel Insurance policy while travelling overseas?

Allianz can grant an extension or upgrade to its travel insurance policy, depending on the reasons for the extension, the policy terms and conditions, and your claims history. However, it does not extend the coverage available for pre-existing medical conditions. The company recommends applying for an extension at least a month before the policy expires.

A detailed FAQ section is available on the website.²⁰

---

Please see the terms of use and product availability for your region, or visit Wise Fees and pricing for the most up-to-date pricing and fee information.

Sources used for this article:

1. Allianz Travel Insurance New Zealand - An overview
2. Studentsafe Outbound - Eligibility
3. Explorersafe Outbound - Eligibility
4. Workersafe Outbound - Eligibility
5. Corporate Travel Insurance - Eligibility
6. Selected Cover for Epidemic and Pandemic Diseases - Overview
7. Allianz Travel Insurance - Benefits
8. Studentsafe Outbound - Coverage
9. Workersafe Outbound - Coverage
10. Explorersafe Outbound - Coverage
11. Corporate Travel Insurance - Coverage
12. Selected Cover for Epidemic and Pandemic Diseases - Coverage
13. Apply for an Allianz Travel Insurance policy
14. Claim Procedure - Allianz Travel Insurance
15. Studentsafe Online Claims Portal
16. Workersafe Online Claims Portal
17. Explorersafe Online Claims Portal
18. Allianz Travel Insurance - Emergency Assistance
19. Insurancesafe Contact Details
20. Allianz Travel Insurance - FAQs

Sources verified on 8 July 2024.