Jetstar travel insurance. What’s on offer and how does it work?

With Australians making well over 250,000 international travel insurance claims in past years,⁴ it’s no wonder many see its value!

Jetstar is one of Australia’s more recognisable low-cost airlines and as well as offering passenger flights, they also have their own travel insurance policies for customers to buy. Let’s explore what these policies entail, including the benefits, exclusions, requirements and who backs it up.

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What is travel insurance with Jetstar

Travel insurance is a form of safety net that can help protect you financially if something unexpected happens during your travels. The policies often cover travel logistics as well as health emergencies and personal belongings.

Through Jetstar, you can purchase travel insurance to protect you on your domestic or international travels.¹

Jetstar travel insurance packages

Currently Jetstar has two packages on offer.¹

• Australian Domestic Comprehensive Travel Insurance
• International Comprehensive Travel Insurance

As the names suggest, one package was created for use by people travelling exclusively within Australia, while the other is for international adventures. Either policy can be purchased when booking your flight or through the ‘Manage booking’ feature if you already have a reservation.

Who administers travel insurance on behalf of Jetstar?

Jetstar travel insurance policies are underwritten by AIG, a world leading insurer.¹ If you have a claim, it’s AIG who will assist with it.

Benefits of travel insurance with Jetstar

Regardless of whether your trip is international or domestic, there are some clear benefits to holding a travel insurance policy. Let’s see what they are with Jetstar.

Benefits of Jetstar Domestic Travel Insurance

Starting with the Australian domestic policy, these are some of the benefits included in the policy.²

• Loss of Qantas Points is covered if your trip is cancelled or shortened
• There’s some protection for lost, stolen or damaged personal items
• Cancellation cover is included in case you have to cancel your trip or head home early
• Rental car excess cover can help with costly rental fees if something happens
• There’s cover for legal liability and defence costs in certain situations

Benefits of Jetstar International Travel Insurance

Now onto the international policy, here are some of the benefits associated with that one.³

• Offers protection if you incur additional travel expenses in some situations
• Medical coverage is there if you’re sick or injured during the trip including if you need medical evacuation
• There’s dental coverage for teeth damaged in an accident
• Cover is available for personal effects that are lost, stolen or damaged
• Rental car excess cover can help out with some unexpected rental fees
• There’s cover for certain situations that cause your trip to be cancelled, shortened or you experience some unexpected delays

Types of coverage offered by Jetstar travel insurance

Now let’s look at some specific examples of what’s covered by Jetstar travel insurance policies, including the maximum benefit amounts – all in Australian Dollars.

As seen on 11 August 2024

You can see a full breakdown of the policy benefits on the Jetstar website or in the product disclosure documents (PDS) for each policy.

Jetstar travel insurance main fees

To find out what Jetstar travel insurance will cost you, you need to get your personalised quote. This is not unusual for travel insurance as many companies take into account factors like your destination and trip length when determining the policy premium.

What’s not covered under this travel insurance

Most travel insurance policies will have lists of exclusions, which are events or circumstances where you wouldn't be covered if a loss, expense or liability arose because of it. These are detailed in the PDS, which usually includes a specific list of general exclusions.

Here are some of the things that are excluded by the Jetstar travel insurance policies.²

• Snow sports
• Use of alcohol or drugs unless prescribed
• Motorcycling unless licenced and riding with appropriate safety gear while obeying road rules
• Pregnancy if you’re more than 26 weeks at the start or during your trip
• Sailing outside territorial waters
• Taking part in manual labour for work
• Travel restrictions related to an epidemic or pandemic declared by appropriate authorities
• If the tour operator, airline or any other company goes into financial default

Eligibility for Jetstar travel insurance

To be able to hold a valid Jetstar travel insurance policy you need to meet the eligibility criteria.

Jetstar International Travel Insurance Criteria

The domestic policy is available to Australian residents travelling within Australia.² At the time of purchase you can’t be aware of any circumstances which could lead to the trip being cancelled or disrupted, plus you must be medically fit to travel from the time of purchase to the departure date.

Jetstar Domestic Travel Insurance Criteria

The conditions for international policy are slightly different.³ You must be an Australian resident who's enrolled in Medicare and has the unrestricted right to enter Australia.

The policy covers from the travel commencing in Australia to the travel dates selected, and again you should be medically fit to travel and unaware of anything that could cause the trip to be cancelled or disrupted.

How to get travel insurance with Jetstar

To get travel insurance from Jetstar you need to buy it through their website.¹ This can be done when you initially buy the ticket or later through the ‘Manage Booking’ online portal. When you purchase the policy Jetstar will send you the relevant documents to confirm you hold a policy.

Making a claim with Jetstar travel insurance

You can submit a claim online or by contacting a help line.¹

To submit a claim online you need to complete the File a Claim form, providing any required information, evidence and documentation.

If you need assistance fast you can call the 24 Hour Emergency Assistance line on +60 3 2772 5593.

Additional things to keep in mind

Here’s a couple of things to keep in mind about the Jetstar insurance policies.¹

• If you’re a Club Jetstar member you may be eligible to get 20% off the cost of travel insurance
• Before you travel internationally it’s important to check your destinations on the Smartraveller website. Any countries that the Australian government has marked as ‘Level 4 - Do not travel’ aren't covered by the Jetstar policies.

Contacting Jetstar

Want to get in contact with Jetstar and ask them a few questions about their international travel insurance? Here’s a few ways to reach out.

• Call them on 1800 257 504
• Send an email

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