How to close your ANZ credit card. The info you need to know.

ANZ (or Australia and New Zealand Banking Group Limited) is a bank in Australia that offers a credit card service. If you already hold an ANZ credit card and wish to cancel it, this may seem like a daunting task, but we are here to explain it all.

In this article, you will learn what you should consider before closing your ANZ credit card, the processes necessary to close it, and what to expect once you have applied.

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What to do before you close your ANZ credit card

If you are considering closing your ANZ credit card, there are a few things that you will have to do before you may apply:

• Ensure that your ANZ account is updated with your current contact details
• Pay off any outstanding or pending balance
• Cancel any recurring payments (bills, subscriptions etc.)

These details will have to be checked for your main credit card and any further cards added to the account, as closing your ANZ credit card will also close any associated ANZ cards. ¹

How do I close an ANZ credit card account?

Closing an ANZ credit card account is a fairly simple process, but the specifics depend on whether you choose to close your account in person at the bank, on your laptop, on the mobile app, or over the phone. ³ Let’s investigate each process step-by-step.

Closing an ANZ credit card online

Closing an ANZ card online is the simplest way, and you may complete this on your computer or smartphone. The steps are simple:

• Begin by logging onto your ANZ online banking webpage or app ⁵
• Select your credit card
• Click “Request for account closure”.
• Once prompted, provide details and complete verification

Once you have sent an account closure request, you may expect a response to your request within two business days.¹

Closing an ANZ credit card at the bank

If you choose to visit your local ANZ Bank branch to close your credit card, you should check the branch’s opening hours and visit with your physical ID card. ⁶

An ANZ staff member will walk you through the process and use your ID card to verify the request. They can also confirm with you whether your contact details are up-to-date and balances are fully paid.

You can expect to hear back regarding your cancellation request within two business days. ¹

Closing an ANZ credit card over the phone

If you prefer to cancel your ANZ credit card over the phone, you may dial one of the following Australian numbers:

• General phone line: 13 13 14
• Overseas general phone line: +61 3 9683 9999 ²
• Emergency phone line: 13 22 73
• Overseas emergency phone line: +61 3 8693 5077 ⁴

You will be put through to the online banking department, which will handle your request, verify your identity, and provide you with a response within two business days.

How long does it take to cancel a credit card?

Assuming that you have already paid off outstanding debts, requesting to cancel your ANZ credit card should only take a few minutes. You should receive a response to your request within two business days, and if your application is successful, your credit card may be cancelled immediately. ¹

Is there a fee for closing your credit card with ANZ

ANZ does not charge any sort of credit card closing fee, but depending on circumstances, you may still be subject to final fees upon closing. This could include annual APR fees, uncancelled recurring payments, or pending minimum-term deposits. ⁷

What to know before closing your ANZ credit card

Something to consider when closing your ANZ credit card is that any additional cards associated with this account will also be closed. This is important if your credit card account is shared, so an ANZ credit card may only be closed by the core account owner.

Another thing to know is that, whilst they are similar processes, closing your ANZ credit card is not the same as closing your entire ANZ account. These actions need to be done separately, and credit cards will have to be closed before an entire account may be closed. ⁷

Contacting ANZ

If you want to speak to ANZ to help you out with cancelling your credit card, you may call the following numbers:

• General phone line: 13 13 14 (24/7 automated service, and
• Overseas general phone line: +61 3 9683 9999 ²
• Emergency phone line: 13 22 73
• Overseas emergency phone line: +61 3 8693 5077 ⁴

All of these numbers may be accessed 24/7, although general phone lines will be automated outside of its customer service hours (7 a.m. - 10 p.m.). Always remember that overseas phone lines may be subject to additional charges. ²

FAQs

Can you cancel your credit card anytime?

Your ANZ credit card can be closed online at any time, as long as your account holds no outstanding debts or future payments. ⁷

Is it better to cancel a credit card or let it close?

Cancelling your ANZ credit card may be better than letting it close to help organise your finances, but if the account holds outstanding debts, keep it open as cancellation may incur credit score penalties.

Does cancelling a card hurt credit?

To understand whether cancelling your ANZ credit card could hurt your credit score, you will have to investigate your CCR (Comprehensive Credit Report) by requesting a report from Equifax, illion or Experian. ⁸

Does immediately closing a credit card hurt your credit?

Immediately closing your ANZ credit card will only hurt your credit if your account is subject to outstanding fees, minimum-term deposit plans, or recurring payments.

What to do in case of lost or stolen ANZ credit card

If you lose or have your ANZ credit card stolen, you must report this on the ANZ app or over the phone immediately - this can be done 24/7. Your credit card will be frozen, and you will be issued a replacement card within 5-7 business days. ⁴

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