This article covers what you can do if you received an invoice from a Wise Business account.
Why did I get an invoice?
You may have received an invoice by email if you recently bought a product or service from a business with a Wise Business account.
The email will contain who the invoice is for, the products or services purchased and the total amount due, plus a link to download the full invoice.
If you have any questions or concerns about the invoice, contact the business directly. Never pay an invoice that you don’t recognise.
How can I pay the invoice?
Review the invoice to make sure the details are correct.
If everything looks correct, select Pay now.
You can pay for your invoice by:
card
bank transfer – include the reference number when you pay so the business can identify your payment
your Wise account, if you have one
The available payment methods may vary — you’ll see what options are available on your invoice.
What to do if you received an unexpected invoice
If you believe you received an invoice in error here’s what you can do:
Review your order history – check your recent transactions and emails for any recent purchase confirmations.
Contact the business directly – the email you received will contain the contact details of the business. Reach out to them with your invoice number and they can look into it for you.