You have two options if your Wise card has been lost or stolen. You can temporarily freeze your card to prevent someone using it, or replace it to get a brand new card.
I want to freeze my card
If you lost your card, don’t recognise a transaction or just don’t want to use it for a while — freeze it to keep your money safe.
You won’t be able to use your card to make any transactions for now. But you can always defrost your card and go back to using it as normal.
To freeze your card:
Go to your Wise account
If you’re on the website, go to Debit card . If you’re on the app, go to Account
Choose Freeze card
While your card is frozen, you won’t be able to use it to make any transactions. Once you’re ready to use your card again, you can defrost it by following the same steps.
I want to replace my card
If your card is stolen, damaged or lost permanently, you can replace it using the Wise app or website.
On the app:
Go to the Account tab
Tap Manage card
Choose Replace card
Choose one of the options on the screen
On the website:
Select Debit card on the left-hand side
Select Replace card
Select one of the options on the screen
If you choose "I lost my card" or "My card was stolen", we’ll block and cancel your card immediately, and you’ll be able to order a new card. We aim to get your new card to you in 3 working days if you’re in Singapore, in 2–6 days if you’re in the UK, within 2 weeks if you’re in Europe or Japan, and up to 3 weeks if you’re in the US, Australia and New Zealand.
All you need to do is enter and confirm your delivery address, and your new card will be on its way.
What if I notice an unauthorised transaction?
If you notice any unauthorised transactions while your card is lost or stolen, you can report it using the link below.