In most regions we use standard delivery, so we can only give you an estimated delivery time, but not a tracking number. You can check this under the Cards tab in your Wise account.
Normal delivery times based on regions:
Brazil: 5-7 working days. For a better estimate check your tracking code after your completed the order. Learn more about getting the card in Brazil
EEA: up to 14 working days. We will email you tracking information if your delivery address is in one of the supported countries.
Australia or Canada: up to 14 working days
Japan or Malaysia: within 2 weeks
New Zealand: 7-10 working days
Singapore: 3 working days
UK: 2-6 days for personal cards, and up to 14 working days for business cards
US: 14-21 working days
Learn how to speed up your card order
If you haven’t received your card after the date shown, here are some things you can do
Double check the address
You can see the address next to the delivery estimate. Please check to make sure it’s right. If it’s not, you can first try to change your delivery address. If you can’t change your delivery address, get in touch with us so we can help you order a new card.
Wait a little longer
The delivery date you see in your Wise account is the best estimate we can give you. But sometimes it can take a little longer to arrive. Please wait a couple of extra days.
Order a new card
If you’ve already waited past our delivery estimate and the card hasn’t arrived, you can order a new one. Once you’ve ordered a new card, we’ll cancel the first one, so you won’t be able to use it if it arrives. To order a new card:
Log in to your Wise account
Open the Cards tab on the website, or the Card tab in the app
Open the delivery information
Select Card didn’t arrive? Order a new one
Confirm to cancel the old card
Select Continue to place a new card order