In most regions we use standard delivery by local post, so we can only give you an estimated delivery time, but not a tracking number.
For eligible countries you can pay an additional fee to speed up your card order — also known as expedited delivery.
How do I speed up my card order?
To receive your card faster you have to request the expedited delivery method when you order the card. Once the order is placed it's not possible to expedite it.
Typically your card can arrive anywhere between 4 working days to 3 weeks, depending on where you live. Check how long delivery usually takes.
How does the expedited delivery work?
Expedited delivery is done by DHL and UPS. Once the card has been produced, they’ll deliver it to you in person within 4 working days.
If you’re not at the delivery address to collect your card, they’ll try again one more time. If you’re not around to collect your card on the second try though, DHL will send the card back to us and we’ll destroy it. We can’t offer a refund for the cost of delivery in this case.
How much does it cost?
It depends where your card is being sent to. We’ll show you the additional fee when you’re ordering.
Will I get a tracking number?
Yes, you’ll get a tracking number by email or SMS if you choose to speed up your card order. And you can track your card on DHL or UPS’s website.
Remember to add your contact information on DHL’s website to be notified about the delivery.
Can I change my delivery address or schedule it?
You can change your delivery address, read more about it.
What countries are eligible?
You can speed up your order if you're in Australia, Canada, EEA, Japan, Malaysia, New Zealand, Philippines, UK or the US
If you ordered your card from one of these countries, you can speed up the order of your first-time or replacement card(s).
Expedited delivery in the EEA doesn't include Iceland.
If you ordered your card in Singapore you can speed up the card order if the delivery address is outside Singapore.
What countries aren't eligible?
Brazil is not currently eligible for expedited or sped up delivery.