What are fee refunds?
Currently, we’re offering fee refunds to a trial group of customers in the United Kingdom.
Why is Wise giving fee refunds?
We keep money safe in accounts that are separate from the ones we use to run our business. The accounts are approved by the regulators. Your money is not at risk.
We are now starting to generate income from the money we keep safe. It is our customers’ money so we believe it's right to give it back as a refund on the fees we charged.
Our mission is to make your money work without borders — instant, convenient, transparent and eventually free. See how you can help.
How do we calculate fee refunds?
We calculate refunds based on the total fees you paid using Wise in the previous month.
The percentage of the total fees refunded can vary. The amount may change or stop depending on your account activity and how much it costs to keep your money safe.
The refund is paid into the GBP balance in your Wise account.
Who's eligible for a fee refund?
You’ll receive a refund for fees paid on:
sending, spending and converting money
opening business accounts
ATM withdrawal fees
receiving USD wire payments
You won’t receive a refund for:
balance charge fees, for example for holding limits in Singapore
feature fees, such as ordering or replacing a Wise card
any taxes paid
You won't receive a refund if the refund amount is less than 0.10 GBP.
You will not be eligible for any refund on fees if:
the address on your Wise account is outside the UK
your account is suspended or deactivated
you've opted out of receiving fee refunds
we believe you have breached our Customer Agreement
the refund amount is less than 0.10 GBP
Can I opt out of receiving a fee refund?
Wise has automatically enrolled a trial group of customers in the UK into receiving fee refunds.
If you’d like to stop receiving refunds, you can opt out at any time.