If you have been asked to upload a Proof of Payment, you will need to send us documents that demonstrate you have sent us funds from your bank account.
For more info on Proof of Payments: What is a proof of payment?
1. If you would like to use your ATM receipt as Proof of Payment, please make sure we can see your partial bank details. We will also need an additional document to confirm the payment was made from your bank account. In most cases, this can be the first inside page of your bank book or a screenshot of your online banking that shows account holder name and account details on the same page.
2. Alternatively, you can access online banking to retrieve your Proof of Payment.
We will need to be able to see your account holder name on the same page as the transaction to Wise so that we can identify where the funds came from. If you are unable to upload a Proof of Payment that shows your account holder name on the transaction page, please make sure you upload the following documents:
Bank statement that shows your transaction to Wise along with your bank account number
Copy of online banking, Bank Statement or Bank Book that shows account holder name (口座名義人) and bank account number (口座番号) on the same page.
We are not able to accept the remitter field (依頼人名) as account holder name as this field can be edited.
We are not able to accept card images as account holder details. Please upload your bank account details from a photo/screenshot of your Bank Book (first inside page) or your online banking platform.
We are not able to accept translated documents.
Below are some examples of how to locate your Proof of Payment from some of the commonly used banks in Japan:
Login to your MUFG account
Take a screenshot of the top of the main page that shows account holder name, account number and branch name.
Next, click on 入出金明細. Filter the dates so we can see transfer to Wise. Take a screenshot of this page that also shows your account number and branch name.
Login to your SMBC account
Take a screenshot of the main page that shows account holder name, account number and branch name.
Next, open your transaction page and take a screenshot. On the transaction page we should be able to see the following information:
Transaction to Wise with one of the following
Account holder name (not irainin)
Account number and branch name/number
Mizuho Bank (みずほ銀行)
Screenshot or take a clear photo of the page that shows account holder name (top left of the screen), account number, branch name and transaction to Wise.
Yucho/Japan Post Bank (ゆうちょ銀行)
Open this page. This page will have all the instructions you need to retrieve the correct proof of payment
Screenshot or take a clear photo of the page that shows account holder name, account number, branch code and transaction to Wise.