How do I update my country of residence?

If you’ve recently moved to another country, you might be able to request your address and country of residence to be updated.

If you do not see this option, it means the feature is not yet available where you live. In this case you will need to contact us with your proof of address document to change your country of residence and verify your new address.

Read here about what documents you can use to verify your address

How do I change my country of residence?

1. Go to your name/initials/profile picture in the top corner of your account

2. Go to Personal details

3. Select Personal information

4. Under Country of residence, select Change country of residence.

5. Provide your new address.

6. Upload your proof of address and select Submit

Learn about what documents you can use here

What happens next?

Your account will be suspended while we review your address change request. During this time you won’t be able to add money or receive money to your account or pay for bills using Direct Debits (any existing Direct Debits will be cancelled).

We will review your documents within 2 days and will let you know once the process is complete.

Ensuring successful verification

To avoid any unnecessary delays in getting your address changed, follow these guidelines:

• Document type is accepted. Find out accepted documents here

• You haven’t used the same document for a previous verification. We can only accept each document once.

• The document is recent. It’s always best to use the most recent document you have.

• Your name on the document matches your name on your Wise profile.

• The address on your document fully matches the new address you entered.

• Any picture you have taken is of good quality (not blurry, not cropped)

• The file type you uploaded is accepted (JPEG, PNG or PDF)

  • We can’t accept photos you have taken of your screen or screenshots from a website where you’re able to edit your details.

• Your file size is less than 10MB

I'm having technical trouble uploading my document

If you're having issues with the upload, try these steps:

• Use a different browser or incognito mode (Google Chrome often works best).

• Clear your browser's cache and cookies.

• If you're using the website and it asks you to use your phone, click I don't have a phone to use your computer's webcam instead.

Find more troubleshooting steps here