We need to verify your identity before you make a transfer from Emirati Dirhams (AED). It’s how we keep your money safe and comply with regulations.
We’ll always ask for 2 types of documents when you set up and fund your first transfer from AED:
Your ID document
A selfie with ID
We might also ask for a proof of address from you too.
What documents can I use for my ID?
We can only accept these documents to verify your identity:
Passport (photo page only)
We can’t make any exceptions, and in some cases, we’ll need both — so be sure to have both documents ready.
How does selfie verification work?
For transfers from AED, we require a selfie with ID. This means uploading a picture of yourself (a selfie) while holding your ID.
What documents can I use for my proof of address?
Your address must always be a residential address, but you don’t need to live in the UAE to pay for a transfer from AED. If you live in the UAE, we can’t accept some documents you’d typically use.
We can accept these documents to verify your address:
Tenancy contract or agreement; we need to see the full copy, including signatures of both parties
Local authority tax bill
Driving license with address on it
Utility bill (e.g. electricity, water, telecommunications)
Letter by employer or employment contract (should not be more than one month old)
We can’t accept these documents to verify your address:
UAE driving licenses; these licenses don’t show addresses
Documents in non-Latin text
Your proof of address should show:
Your name and address: matching the information your Wise account
Date of issue
A logo, or clear name of the sender: like your bank, your local authority, your utilities provider, etc
The nature of the document: like the type of bill, subject of the letter, etc