Every customer needs to be verified at some stage when using Wise. This is how we make sure we're safe and secure for all our customers, as well as compliant with all of the relevant money laundering rules.
The option to upload a photo of yourself holding your ID is also provided as an alternative to an address document, which may be difficult to provide depending on your circumstances, especially if you’ve recently moved to a new country. However, sometimes this is the only proof we can accept, but we’ll surely let you know if that’s so.
How to take a photo of yourself holding your ID
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Take the photo in a room with enough light
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Select the highest photo quality on the device you use to take the photo
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Hold up the document next to your face, like in the image below
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Make sure both your face and ID are clear on the photo — nothing on the ID can be covered or censored
If your photo is not of high enough quality (sufficiently sharp and not blurry), we will request a better copy.