How do I activate my Wise card?

For most customers, there's no separate activation step for your Wise card — you just need to make your first payment using Chip and PIN.

• If your card was issued in Australia, Brazil, Japan, New Zealand, Philippines, Singapore you can also activate it by using the 6-digit PIN that we provide you.

• If your card was issued in the US you can only activate it with the 6-digit PIN.

How do I activate my card with the 6-digit PIN?

1. Go to the Card tab

2. If you have other Wise cards, you may need to swipe to the right to select your new card.

3. Choose Activate your card

4. Enter the 6-digit code that’s on the paper letter that your card came attached to. 

What if my Chip and PIN payment gets declined?

If your Chip and PIN payment gets declined, you can activate your card at an ATM by doing a balance inquiry or cash withdrawal.

You can use the Mastercard ATM locator or Visa ATM locator to find an ATM near you.

For Canada or Singapore cardholders, if you're trying to activate your card at an ATM, you won't be able to make a cash withdrawal. Try a Chip and PIN payment or choose a balance inquiry in order to activate your card.

For Brazil cardholders, balance inquiries aren't supported. Try a Chip and PIN payment or cash withdrawal at an ATM instead.

I ordered my card before September 2024 but didn't get a 6-digit PIN

If you ordered your card from Australia, Brazil, New Zealand or Singapore you won't have a 6-digit activation PIN. You can only activate your card using Chip and PIN or at an ATM.