If your business is already verified and you need to change its address, we might ask you to upload a copy of a document confirming your business address.
Please make sure the document shows:
your business name
your full business address
a date of issue
a logo, or clear name of the sender (a bank, a local authority, a utilities provider)
the nature of the document (type of bill, subject of the letter)
The business name and address on the document must match those on your Wise account.
For a registered business, we are only able to accept proof from an official business register showing the new address. This can be submitted either through a screenshot of the register, downloaded registry confirmation or a photo of a printed copy.
For Sole traders, a valid document can be:
a utility bill — gas, electricity, phone (we can’t accept mobile phone bills)
a bank or credit card statement (you must send a photo/scan of a physical letter or PDF copy of your statement)
a tax bill, or a tax notification
other government or financial institution-issued document
You can upload your document securely here.
Important information to note:
a utility bill, bank statement, council tax bill can’t be older than 3 months
you can also submit a document from a local authority or FCA-authorised institution which was issued within the last 12 months. For example, a yearly tax bill or a letter confirming the opening of a bank account
the business address can’t be a PO Box
if you wish to change the country of your business, we will ask you to set up a new profile for your business
If your business address is already verified, and you need to change your personal address, that’s no problem. Learn how to change your address.
Why is my business being asked to update its trading address?
We know that you provide information to us when you join Wise, but sometimes we need to request up-to-date info about your identity.
We may ask for this to comply with regulatory requirements. If you receive an email from us about an address update please follow the instructions and provide the necessary information and documents to continue using your Wise account.
Click here for more info on updating your trading address
Why is Wise making changes to its operations?
Our priority at Wise is to offer the best experience possible for our customers. We continually invest in our operations and network, and there are times we need to make changes to parts of our products to ensure reliability and enhance our services for our customers.
As part of this, it’s possible you’ll be hearing from us to ask for updated information or to verify details about yourself or your business. Please know this is important for both our operations and to keep our services running smoothly for you.