We might ask to verify your business’s address when you use Wise. As a financial institution, we need to know the details of businesses that use our service and where they physically operate. It helps us combat money laundering, and keep everyone’s money safe.
When we verify your business address, we’ll ask you to share a document that has the same address as the address that you provided on your Wise account.
Business address types
For businesses, we need to collect two addresses from you:
Your registered address, or incorporation address, is the address you incorporated your business with and the one listed on your official business registration documentation.
Your trading address, or your primary place of business, is the physical location that you run your business from every day. For example, your home, office, or studio, or where customers can come to physically interact with your business such as . your storefront.
Your trading address cannot be any of the following address types:
PO box
Mail forwarding or receiving service
Virtual address
Business registration agency
Attorney office
For example, you may have a business registered in the US, but you manage the business from your residence in the UK. The US address would be your registered address and your UK address would be the trading address.
What documents we accept
We’ll ask you to provide a high quality photo or scan of a document showing your valid address.
Proof of trading address documents we accept
Utility bills: gas, electric, or landline phone (no mobile phone bills)
Lease, Rental or Commercial Agreement
A bank or credit card statement (photo/scan of a physical letter or PDF of statement)
Business Licenses and Registration documents such as Official Business License, Government issued licenses, Business registration document or certificate
Tax Documents Such as: Tax Filing, Tax Return, Correspondence from Relevant tax authority (i.e. IRS)
Insurance Policy such as Commercial, Umbrella, Business Owner’s Liability, Professional
The document should show:
| Info | Details |
|---|---|
| Full registered Business Name | This must match the name on your Wise account. If a document shows the business trading name (doing business as), provide a registration document showing proof of the trading name. |
| Full business Trading address | This must match (one of) the trading address(es) on your Wise account. |
| Date of issue | Bank statements or utility bills must not be older than 3 months. |
| A logo, or clear name of the sender | Like your bank, your local authority, your utilities provider, etc. |
| The nature of the document | Like the type of bill, subject of the letter, etc. |
Proof of trading address documents we don't accept
Bank statements or utility bills that are older than 3 months
Address proofs that have been issued to a person — the address proof must be issued to your business. The exception to this, is if the legal type of your business is a sole trader or sole proprietor, then we may accept a document in the name of the business owner.
Documents issued from Wise, such as Wise statements or transfer receipts
Frequently asked questions
Why do I need to provide proof of my business’s trading address?
We know that you provide information to us when you join Wise, but sometimes we need to request up-to-date information about your business.to comply with regulatory requirements.
If you receive an email from us about an address update, please follow the instructions and provide the necessary information and documents to continue using your Wise account.
My trading address is in a different country than where my business is registered
It's fairly common for the business trading address to be in a different country to where the business is registered. We simply require a document from that other country showing your business name and trading address.
How do I provide proof of my business’s trading address?
If we require proof of the business trading address, this will be visible from your Wise Business account. You can follow the on-screen prompts to provide the document. If we didn’t previously request your trading address, but it’s now required, you’ll also receive an email with a link which you can use to log in and upload the document.
Wise didn’t accept my document
If we didn't accept your document, this will be visible from your Wise account and we'll also notify you via email. Both of these notifications will have a link directing you to where you can upload the document. It’ll also state the reason the document was rejected.
Common rejection reasons
Some of the information may be covered. We need to see the full document photo page.
It may be expired. Please check that your document is still valid before you upload it.
The details from your document may not match with the details on your Wise account. Please check that you entered your name and date of birth correctly on your account
We may also need the back of the document. If there’s information on both sides, please make sure you upload both sides to us
It may be a document type that we can’t accept
It may be in a format we can’t accept. We can only accept files in PDF, JPEG, or PNG format.