I didn't receive the 2-step verification code or notification

If you’re not receiving the 2-step verification code via text or an app notification from us, here’s what you can do.

2-step verification with the Wise app

If you’re not getting the app notification for 2-step verification, check that:

• wifi or mobile/cellular data is turned on

• you’re checking the app on a device you set as trusted

• you don’t have power saver mode on

• you’ve turned on notifications from Wise

• you have the most recent version of the app

If it’s still not working, select I haven’t received an approval request and choose one of the other available methods. We recommend that you set up passkeys as alternative 2-step verification method.

Read more about passkeys.

2-step verification by text message

If you’re not getting the text, check that:

• your device can receive texts 

• you’re checking the right phone number. It should be the one registered to your Wise account 

• you have phone signal

If it’s still not working:

• turn mobile/cellular data off and on

• turn your phone off and on

• try a local carrier if you’re on international roaming

You can also select Try another way and choose one of the alternative methods available.

We recommend that you set up alternative 2-step verification methods (e.g Passkeys or Wise app notifications) to avoid future issues with text messages.

Read more about how to add 2-step verification methods.

2-step verification by WhatsApp

If you’re not getting the app notification, or the text message, you can choose to receive the code by WhatsApp. Just make sure your WhatsApp number matches the primary number on your Wise account. WhatsApp might not always be available, so select one of the other methods if you don't see this option.

2-step verification by Authenticator app

If your code is not working, check that:

• you're on the correct Authenticator app

• your account was correctly paired

What if none of these work?

If you’re eligible, you can recover your account with a selfie. For that:

1. Add email and password in the login page

2. Choose Try another way

3. In the 2-step verification page, choose I don’t have any of these

4. Click Continue to confirm it’s you with a selfie

5. Select to check automatically, and continue to the selfie step

6. Follow instructions in the screen until the selfie is approved

7. Choose if you want to keep the same number or change

Still having issues logging in? Troubleshoot logging in here or contact us.