You may receive an error message after you uploaded your batch file. We'll show you a list of payments with the exact error message for each at the Review Transfers step.
You can download a copy of these errors to fix payments within the file later and continue with the rest of transfers without errors. Or, you can exit the batch upload page, fix the errors within the file and then upload it again.
Make sure to check every file you upload to see if:
the file contains more than one source currency — make sure you select only one. You’ll still be able to send multiple target currencies
some compulsory fields are left blank — you’ll need to fill in all of them. Follow the instructions for each template here
If you get a “Missing recipient address” error after uploading your batch file, make sure to fill in the address information manually. You’ll only need to do this once.You’ll only need to do this once. After the batch is created , we’ll add this information to your recipient records
Here are solutions to the most common problems you might have uploading your batch file.
Incorrect file format or size
Make sure you upload your batch file in either .CSV or .XLSX format. The file size can’t be larger than 5MB. You also can’t add more than 1,000 transfers or recipients in your batch file.
Wrong formatting or language
Make sure you haven’t changed headers filling in your template
Don’t use any special characters or punctuation — for example, commas in the Amount column
Check if you don’t exceed the maximum length of your payment reference
Cyrillic or Katakana characters in the file
Depending on the currency, you’ll need to write the recipient’s name in Katakana or Cyrillic. The letters may change to unknown characters because of format settings. To fix this, you’ll need to reopen your file and change the encoding setting to 65001: Unicode (UTF -8).
Your account isn’t verified
You need to verify your account, before you can use batch payments. Read about business verification.
If you still get error messages on your new file, make sure you’re using our template builder. This is especially important when you're using the Send to bank accounts template.