What is phishing?
Phishing is a type of online fraud where scammers try to convince you to hand over your personal details by posing as a legitimate and trusted company — usually by email.
What do these emails look like?
They’ll look very similar to the company’s legitimate emails by copying the logo, colour scheme and typeface of the company.
What will these emails say?
They usually say that something has happened to your account — like your account has been deactivated or that you’ve won a prize
They will ask you to log in to fix this problem — do not log in or click any links
These login pages look similar to the real thing — but they’re not
Should I click any links on a phishing email?
No — don’t click these links. If you log in via their email, they can potentially steal your card details or identity
What’s the difference between a legitimate Wise email and a fake one?
Wise always addresses you by the first name you entered on our website
If we ask you to follow a link in an email, you’ll always be directed to a website which starts with https://wise.com
Double check the spelling of this website — scammers will sometimes change one letter so the address looks very similar
If you think you’ve received a phishing email from somebody pretending to be Wise, get in touch — we’re happy to help.
How can I protect myself against phishing?
You can set up a Secure communication code. It will help you to tell if the emails you receive are from Wise or are phishing attempts from fraudsters. Once you’ve set your communication code, it will be included in all genuine Wise emails.
To create the code:
Log into your Wise account on the website
Click on your name in the top right corner, then click on Settings
Select Secure communication code then click on Create communication code
Follow the steps to create the code
Once it's created, you can edit it under Secure communication code