If your transfer gets cancelled, or the recipient bank sends the money back to us, we’ll automatically refund it to the bank account or card that you paid with.
If you sent money from your Wise balance, we'll refund it to the balance you used.
Why is Wise asking me for refund account details?
For some currencies, the details of the bank account you paid with aren’t visible to Wise. In these cases, we’ll ask for your bank account details — it’s safe and secure to fill them in. And we can’t refund your money without them.
We might also ask for refund account details if you’ve accidentally sent us too much money. Or if there’s money left over after you’ve made an amount lock transfer.
Tip: If you’ve paid from a bank account in Brazil, refunds work slightly differently. Learn more about refunds to Brazilian bank accounts.
How do I add my refund bank account details?
Select the transfer on hold from the list on your Transactions
Select Fix your transfer
Provide your bank account details This should be the same bank account that you have paid with. All fields are mandatory.
Once successful, you will receive a refund confirmation email from us.
Learn more about how long refunds take