WiseWise
Log inRegister
Hello world
Hallo Welt
Hola mundo
Bonjour le monde
Helló Világ
Ciao mondo
世界とつながろう
Witaj, świecie
Olá, Mundo
Salut lume
Здравствуй, мир
Merhaba Dünya
Halo dunia
你好 世界
Привіт, світ
Log inRegister
  • Help home
  • Sending money

Where will you refund my money?

Wise automatically refunds your money to the bank account or card that you paid with.

The exception to this is if you’ve paid with your Wise balance. If you have, we’ll refund your money to the balance you paid with.

Why is Wise asking me for refund account details?

For some currencies, the details of the bank account you paid with aren’t visible to Wise. In these cases, we’ll ask for your bank account details — it’s safe and secure to fill them in. And we can’t refund your money without them.

We might also ask for refund account details if you’ve accidentally sent us too much money. Or if there’s money left over after you’ve made an amount lock transfer.

Tip: If you’ve paid from a bank account in Brazil, refunds work slightly differently. Learn more about refunds to Brazilian bank accounts.

Was this article helpful?

Related articles

  • I want a refund to my Wise balance
  • When will I receive my refund for the cancelled card payment?
  • Fee refunds for customers in the UK
  • My account was deactivated
  • I want to cancel a transfer I haven't paid for

Company and team

  • Company and team
  • Security
  • Press
  • Careers
  • Service status
  • Investor relations
  • Mission roadmap
  • Affiliates and partnerships
  • Help centre
  • Reviews

Wise Products

  • International money transfer
  • Wise account
  • International debit card
  • Travel money card
  • Large amount transfer
  • Receive money
  • Assets
  • Wise Platform
  • Wise Business
  • Business debit card
  • Mass payments

Resources

  • News and blog
  • Currency converter
  • Swift/BIC codes
  • IBAN codes
  • Rate alerts
  • Compare exchange rates
  • Invoice generator
  • Business Calculators

Follow us


Legal
Privacy policy
Cookie Policy
Country site map
Modern slavery statement

© Wise Payments Limited 2023

Wise is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money.