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Problems paying with my bank card
, meaning your cash withdrawal limit will apply. Get in touch with your bank to adjust your limits or find out more info. Your 3D secure is not working Sometimes your internet browser can be what’s causing...
Where can and can't I use my Wise card?
your Wise app, or using a code sent by SMS or call. This is called a 3D Secure (3DS) online payment and is an added level of security some websites ask for. Once you approve, your payment will go...
How does connecting to my bank to verify my income work?
Connecting to your bank is a secure way for Wise to verify your income with the same information we’d get from a bank statement, but much faster and easier for you. It’s more convenient than...
How to send money with a link?
, direct message or any way you like When your recipient clicks on the link, they’ll be asked for an email and a password to secure their information They’ll need to enter their bank account details and...
Watch out for phishing
redirected to an approved, secure third party website. Check the full list of them here . Double check the spelling of this website — scammers will sometimes change one letter so the address looks...
Getting verified in the US
When making a transfer from USD, you need to enter your US Social Security number (SSN) so that we can identify you. It’s a completely secure, one-time only verification process that we have to do as...
How can I upload a verification document?
If you need, or want, to upload a copy of your ID, address, or any other document we’ve requested, you can do it via our secure upload page ....
Paying by Open Banking
Open Banking is a secure and convenient way of topping up your Wise account or paying for your GBP transfer. Open Banking was initiated by the Competition and Markets Authority (CMA) in 2017 . Wise...
How our UK entity, Wise Payments Ltd, safeguards customer funds
, investments in secure liquid assets (mainly government bonds) and a comparable guarantee. We also keep your money separate from the money we use to run our business. For more information on how...
How Wise keeps your money safe
trusting us with the equivalent of 12.9 billion GBP in their Wise accounts. If you keep money with us, our regulatory obligation is to hold all of it in cash, secure liquid assets, or insured by a comparable...
Tips for getting started with Wise
to get set up. Wise is safe, secure, and regulated Since our first transfer, in 2011 , we’ve helped millions of people send money to more than 70 countries. To do business in all of the countries we...
Confirm your identity with a photo of yourself holding your ID
Every customer needs to be verified at some stage when using Wise. This is how we make sure we're safe and secure for all our customers, as well as compliant with all of the relevant money laundering...
Verifying your email address
What’s email verification? It’s the process of confirming the validity and ownership of an email address. We use it to authenticate our users, so we keep all accounts secure/safe. By verifying your...
How to pay by card
cards. Your card has to have a 16-digit card number, an expiry date and 3D security enabled. We don't accept American Express (AMEX) cards. We currently can’t accept payments from: Payment cards not...
Supported browsers
internet) is out of date, you should either: update it to the latest version switch to a new browser This will mean: your computer will be more secure and less likely to be attacked it’ll be faster to browse...
How do I use my SGD account details?
your GB IBAN with no additional fees. Learn more about using your GBP account details to receive SWIFT payments Receiving SGD for my personal Wise account Receive money through FAST (Fast And Secure...
How we can help you when someone with a Wise account dies
the death certificate to the email too. If you have a Wise account, you can upload it via this secure link . If you also want information about the account If you’re the legal next of kin and wish to...
Where will you refund my money?
, we’ll ask for your bank account details — it’s safe and secure to fill them in. And we can’t refund your money without them. We might also ask for refund account details if you’ve accidentally sent...
Paying by direct debit in Canada
When you pay by direct debit, you enter your bank information and authorise a one-time debit from your checking account to ours. You need to do this each time you pay by direct debit. Direct debit in ...
How our US entity, Wise US Inc. protects customer funds
banks and investments in secure liquid assets, primarily government bonds. We also keep your money separate from the money we use to run our business. Here’s an overview of where we predominantly hold...
Why doesn't contactless work for my Wise card?
way to make small payments, with secure encryption technology. If contactless isn’t working with your Wise card, there are a few potential solutions. 1. If you’ve never used contactless. You need to...
Confirming your identity with a photo of your ID and a selfie
Every customer needs to be verified at some stage when using Wise. This is how we make sure we're safe and secure for all our customers, as well as compliant with all of the relevant anti-money...
Getting started with your Wise digital card
again. Just like your physical card, the digital card lets you spend money around the world with low conversion fees in a secure way. Learn how to order a Wise digital card What are the benefits of...
Paying with your connected bank account (ACH) in the US
When you pay with your connected bank account (ACH), you first need to connect your preferred bank account and authorise a one-time debit from your account to our bank details. Then you need to choose...
What are the different batch template options?
email addresses to the template. Just add their email addresses to the template, along with the transfer amount and currency. We’ll send each a secure link so they can provide their bank details. Make...
What's a batch payment template?
, we’ll send each recipient a secure link to provide their bank details. They’ll have 1 week to enter their details before the link expires. If they don’t enter the details within a week, we’ll cancel and...
Paying with SOFORT
SOFORT is a convenient payment method that works through your online banking. Here’s some basic information about how it works. SOFORT is only available for selected banks in Austria, Belgium, Germany...
How do I open a Wise account for my business?
and make sure everything is secure. We’ll never misuse or sell your data. Read customer reviews on Trustpilot We’re 14x cheaper than PayPal Banks and services like PayPal often set their own...
What do you do with my information?
We store your information securely, as it needs to be recorded in compliance with our regulators. This data is not passed on to third parties unless it is vital to your use of Wise (for example passin...
Verify your US business
documents. If your SSN is not accepted, then you can verify yourself with an ID . Entering the SSN is a completely secure, one-time only verification process that we have to do as part of how we’re...
My account was deactivated
information will be safe and secure. To request the funds to be refunded back to you — submit a refund request . Your b alance statements After deactivation, you're not able to access your account information...
Getting verified to earn interest in the US
we'll give you a secure way to send it to us. If you're eligible, we can give you an additional opportunity to opt in interest. Disclaimer * The definition of a US person can be found in the Form W-9...
Problems paying with your connected bank account (ACH) in the US
account connection to keep it secure. We’ll usually ask to re-verify your account while you’re making a payment, but if this fails, you can fix it by adding this bank account like for the first time...
How does Wise verify my business address?
If your business is already verified and you need to change its address, we might ask you to upload a copy of a document confirming your business address. Please make sure the document shows: your bus...
Sending money with Type 1 licence
Wise Payments Japan holds several licences which we use to transfer your money safely and securely across the world. One of these licences we hold in Japan is called Type 1 licence, and any transfer w...
Sending money with Type 2 licence
Wise Payments Japan holds several licences which we use to transfer your money safely and securely across the world. One of these licences we hold in Japan is called a Type 2 licence, and any transfer...
How to pay by Linked Bank Account
can link more than one bank account to Wise. Please make sure you have sufficient balance in your bank account before making a transfer. Is Linked Bank Account secure? Yes. There are stringent...
Wise Account in the Philippines
verify? You won’t be able to use your Wise account until you’ve completed the verification process — including submitting your verification documents. This helps us keep your account secure. What if my...
How does Wise verify my identity?
When you open a bank account, you usually need to take some ID into the bank branch. Wise is no different. We’re a financial institution, so we need to know who’s using our service. It helps us combat...
How does Wise verify my address?
We might ask to verify your address when you use Wise. We’re a financial institution, so we need to know who’s using our service and where they live. It helps us combat money laundering, and keep ever...
How do I make a complaint?
FIDReC to secure a timeslot for consultation. Assets Customer Agreement (SG) If we can't provide you a final response in 14 calendar days, we'll extend the deadline to 20 calendar days from the day...