We know it can be frustrating to have your account closed. We’ll never close an account for no reason.
You can always appeal our decision, and we’ll review your details again to see if we can reactivate your account.
How to start the appeal process:
Even if we deactivated your account, you will still need to use your login details to access the appeals flow.
When you try to log in, you will see a message stating "Sorry, we deactivated your account." Please note that the appeal can only be done when attempting to login on the Website.
Click on "Appeal our decision" so this link can guide you through the appeal process.
We will ask you to:
Upload a high-resolution photo or colour scan of your photo ID.
Upload a photograph of yourself (selfie) holding your photo ID.
Tell us your reason for sending money, as we need to understand the purpose behind your past or future transfers.
If you still have money on your account, tell us the details of the bank account where we should send the refund.
After you’ve sent us this information, we’ll review it thoroughly and get in touch about your account. Customer Support doesn’t have the ability to provide updates or speed up this process for you.
If you registered with a social account, the regular appeals link might not work. In that case, you can write to us at email@example.com and explain in the email that you had a social login.
Your patience and cooperation are greatly appreciated.