To close your personal account (close account):
Go to Settings on either your app or on the website
Click Close your account
This feature is only available for personal accounts. Learn more about how to close your Wise Business account.
Before closing your account you should empty your currency accounts and let any pending transfers finish. To empty a currency account:
Go to Home on the website or app
Select a currency account with money in it
Make sure you’re sending the full amount from your currency account
Choose the bank account you want to send your money to
Confirm the payment to empty the account
You’ll need to do this for each currency you have money in. Then we can close the account.
Bear in mind that as a regulated financial institution, we’re required to store some of your personal data, so we can’t remove all of your info from the system.
But we’ll delete information that’s no longer needed, and all data is protected by the highest levels of security. Read more about how long we store your data for.