Multi-user Access (MUA) lets your team have different levels of access to your Wise business account.
You can give the following roles to team members on your Wise business account:
Viewer — can view the account, connect to accounting software, and download statements.
Employee — can spend with their own Wise business card(s) up to pre-set limits, and view their own activity.
Preparer — can set up single payments and batch payments for approval, view the account, and download statements.
Payer — can make and manage payments, convert between balances, and download statements.
Admin — can view and manage everything, add and remove team members, and spend with business card(s).
Team members can only access the business account(s) you invited them to. They can’t access your personal account.
Admins and Employees can have their own Wise business card in supported countries. You can transfer ownership of your Wise business account to another team member at any time.
Learn how to add people to your Wise business account
What can Viewers do?
Viewers can:
see all account activity
download statements
download receipts
manage accounting bank feeds
Viewers can’t do anything else — like make payments, or manage users or recipients.
This role lets you give your accountant, or anyone else who needs to do reporting for your business, access to your transactions.
What can Employees do?
Employees can get their own Wise business card, but they don’t have access to the business details or activity. They can’t do anything else — like make payments, or manage users or recipients.
Employees can't see balances in your Main Group, but they will be able to see balances in any other groups they're added to.
This role is perfect for corporate buyers, or for the purpose of petty cash.
Note: This option won't be visible if you're in a region where we don't offer cards. See the list here.
What can Preparers do?
Preparers can set up single payments and batch payments for any amount, but will always require approval from an Admin (or a custom role with approval capability). This role gives Admins more control over payments.
Preparers can:
set up payments
set up batch payments
cancel payments (only if they have not been approved)
see all account activity
download statements
download receipts
manage accounting bank feeds
contact Customer Support for general advice
manage recipients
What can Payers do?
Payers can:
make and manage payments
manage accounting software feeds
convert balances
see all account activity
download statements
Payers have less authority on the business account than Admins. They can contact Customer Support on behalf of the business, but they can't manage members, get their own Wise business debit card, or open or close a balance.
This role is best suited for financial managers, or for anyone that needs to manage payments for the business.
What can Admins do?
Admins can do everything that the account owner can do, except for:
closing a Wise business account
transferring ownership on the account
acting on behalf of the business once the account is closed
If additional information about the business is required, we' communicate directly with the owner.
Custom Roles
Custom Roles is a feature which allows Admins and Owners to mix and match access and permissions for other team members.
To add a Custom Role, follow these steps:
Click on Account/Profile and then on Team.
Select Roles.
Click on Create role. You’ll see the option to add a role name (for example “HR Department”) and a short description.
Toggle to select accesses for this role. You can choose from these categories: Payments and Receipts, Balances, Integrations, Cards, Team Management.
Assign an existing user to this role or set it up later — that’s it!
To edit a Custom Role:
Tap your initials or profile picture in the top corner
Go to the Team Members and payment approvals tab (Team members on iOS)
If you want to delete a Custom Role, make sure to reassign your team members to another role first.
Roles and permissions
Owner | Admin | Payer | Preparer | Viewer | Employee | |
---|---|---|---|---|---|---|
View transaction history, Main Group balances, Jars, users and recipients, manage accounting bank feed | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ |
View own activity | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Download transfer receipts, statements, invoices, transfer history, or request a proof of account details letter | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ |
Set up transfer orders, or cancel transfer orders before approval | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ |
Approve, or reject transfer orders, cancel pending transfers after approval, manage approval rules* (beta) | ✔️ | ✔️ | ❌ | ❌ | ❌ | ❌ |
Pay for single transfers and batch payments | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ❌ |
Set up batch payments | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ |
Manage recipients | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ |
Manage accounting bank feed | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ |
Top up, convert balances in the Wise account | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ❌ |
Open and close balances in the Wise account, or get account details for those balances | ✔️ | ✔️ | ❌ | ❌ | ❌ | ❌ |
Get a Wise business debit card - in supported countries, spend with and manage their own Wise business debit card | ✔️ | ✔️ | ❌ | ❌ | ❌ | ✔️ |
Manage Team members | ✔️ | ✔️ | ❌ | ❌ | ❌ | ❌ |
Request changes to the Wise business account details | ✔️ | ✔️ | ❌ | ❌ | ❌ | ❌ |
Represent the business regarding transfer related queries | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ❌ |
Close Wise business account, appeal closure or transfer ownership | ✔️ | ❌ | ❌ | ❌ | ❌ | ❌ |
Get general advice from support | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |