Getting verified in Canada

We need to verify your identity before you send 1,000 CAD or more when you live in Canada.

That means we’ll ask to verify you if:

• your transfer is 1,000 CAD or more, or all of your transfers in 24 hours add up to 1,000 CAD or more

• you’re sending CAD from your bank account or CAD balance

• you use a Canadian address for your Wise account

We’ll only ask to verify you once.

What documents will I need?

We’ll ask for 2 different Canadian-issued documents to prove your identity. If you’re a Quebec resident, we’ll need 1 extra document.

We can accept documents that confirm the following information:

• your name and confirmed financial account (such as a bank statement)

• your name and residential address (such as an utility bill)

• your name and date of birth (such as a photo ID)

We can only accept the most recent versions of all of these documents. Documents cannot be older than 1 year, except for valid IDs.

For Quebec residents, we always need a copy of a valid government-issued photo ID, such as a:

• passport

• driver’s licence

• national identity card

Learn more about how to verify your identity

What format do the documents need to be in?

We accept the following formats for these documents:

• PDF downloaded from your provider’s website or app

• scanned copy, photo, or screenshot of the full document

We can’t accept photos of screens with digital documents on them.