WiseWise
Log inRegister
Log inRegister
  • Help home
  • Why have my balances failed to sync?

Why have my balances failed to sync?

Once you’ve connected your Wise and Xero accounts, go to ‘Advanced settings’ from your Connection settings and double check that your Wise balances are connected to Xero accounts of the same currency.

From your Connection settings, go to ‘Sync options and status’ and click ‘Sync now’. From here you’ll also have the option to choose an earlier start date — up to one year.

For this to work best, you need to have a Xero plan that works with multiple currencies. Check with Xero to learn more. If you have a Xero plan with multiple currencies, there may be other reasons your balances may have failed to sync.

Was this article helpful?

Related articles

  • What information will you access from my Xero account?
  • When will my transactions appear in Xero?
  • How do I manually upload my Wise statements to Xero?
  • Will all my activity be synced when I connect my accounts?
  • How does my connection with Xero work?