How to take a screenshot

If you need some help with Wise, our support team might need to see what you’re seeing. Sending us a screenshot from your computer, mobile phone, or tablet makes it easy for us to help. Here’s how.

Mac

  • Press Shift-Command (⌘)-3 on your keyboard

  • Learn more

Windows PC

  • Press the “Windows Key” + “PrtScn”. The screenshot will be saved in Pictures > Screenshots folder, or you can press File + Save.

  • Or, use the snippet tool. Learn more

iPhone, iPad, iPod touch

  • Press and hold the Home and side button at the same time. A thumbnail of the image will appear in the lower-left corner of your device. Press and hold the thumbnail to share it.

  • iPhone X and later: Press and hold the Home and volume up buttons. 

  • Learn more

Android device

  • Press and hold the power and volume down buttons. The image will be saved in the Screenshots folder, and you’ll see it at the top of your screen, too.

  • Learn more

Once you have your screenshot saved, attach it to your email to our team.

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