If you’re not receiving the 2-step verification code via text or an app notification from us, here’s what to do.
2-step verification with the Wise app
If you’re not getting the app notification for 2-step verification, check that:
wifi or mobile/cellular data is turned on
you’re checking the app on a device you set as trusted
you don’t have power saver mode on
you’ve turned on notifications from Wise
If it’s still not working, click I’m not receiving approval requests. We’ll send you a code by text message instead.
2-step verification by text message
If you’re not getting the text, check that:
your device can receive texts
you’re checking the right phone number. It should be the one registered to your Wise account
you have phone signal
If it’s still not working:
turn mobile/cellular data off and on
turn your phone off and on
try a local carrier if you’re on international roaming
choose the voice call option
2-step verification by WhatsApp
If you’re not getting the app notification, or the text message, you can choose to receive the code by WhatsApp. Just make sure your WhatsApp number matches the primary number on your Wise account.
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