We might ask to verify your address when you use Wise. We’re a financial institution, so we need to know who’s using our service and where they live. It helps us combat money laundering, and keep everyone’s money safe.
When we verify your address, we ask you to share a document that has the same address that you have on your Wise account.
Documents we accept
We’ll ask you to provide a high quality photo or scan of a document showing your valid address. It should show:
Your full name: must match the name on your Wise account
Your full personal address: must match the address on your Wise account
Date of issue
A logo, or clear name of the sender: like your bank, your local authority, your utilities provider, etc
The nature of the document: like the type of bill, subject of the letter, etc
A valid proof of address document can be:
Utility bills: gas, electric, or landline phone (no mobile phone bills)
Tenancy or rental agreement
A bank or credit card statement (photo/scan of a physical letter or PDF of statement)
A council tax bill, or a HMRC notification
Vehicle registration or tax
Photo driving licence showing your address and expiry date
Any other government or financial institution-issued document
Important information to note:
Your bank statement, utility bill or council tax bill cannot be older than 3 months
You can also submit a document from a Local Authority or FCA authorised institution which was issued within the last 12 months. For example, a yearly council tax bill or a letter confirming the opening of a bank account
Your address cannot be a PO Box, as this will not be accepted
If we have requested an ID document and an address document, these must be separate documents
The address proof must be issued to your personal address. We cannot accept address proofs that have been issued to a business
If you live in a country that recognises both registered addresses and residential addresses, please use your residential address on your Wise account.
If you're a tenant, we can accept a rental agreement that displays the address, along with your name and your landlord's name, and includes both signatures, as well as the start and end dates of the tenancy.
However, there are a few exceptions:
Sending NZD: If you live in New Zealand and send from NZD we need to verify your identity and address. We don’t accept Kiwi Access Card as identity documents
Sending JPY: If you live in Japan, you need to confirm your My Number along with your ID. If you don't live in Japan, you just need your ID and a proof of address.
I want to change my address
You typically can edit your address from your Wise account. But, if the address field is greyed out — you can’t change it yourself. This is usually because of regional regulations. Get in touch and we’ll help change it.
On the web:
Select your name on the top right corner
Select Your details
Select Edit details
On the app:
Go to your Account
Tap on Personal account
Tap on Edit your details
Once you’ve done this, we’ll get in touch with you if we need to verify your new address.
What do you do with this information?
Troubleshooting verification process
We hope you don’t have any issues with verification. But here are a few tips in case you do.
If we don’t accept your document:
It may have some of the information covered. We need to see the full document photo page
It may be expired. Please check that your document is still valid before you upload it
Your details may not match. Please check that you have entered your name and date of birth correctly on the website
We may also need the back of the document. If there is information on both sides, please make sure you upload both for us
It may be a document type that we can not accept
It may be in a format we can not accept, for example ID documents are not accepted in PDF format. However, if this is the case, you can make a screenshot of the document, and upload that screenshot, as this will be in JPG format, which we can accept
If you haven’t heard from our team within 5 working days:
We’ll email you once we’ve verified you. So be sure to check the email you use to log in to Wise first. And if you have a transfer already in progress, we’ll automatically resume it.