How do I replace or cancel my Wise card?

You can replace your Wise card at any time for a small fee.

On the app:

1. Go to Card tab

2. Tap on Replace Card

3. Choose the reason why are you replacing your card

4. Tap on Replacement Card

On the web:

1. Click on Cards on the left-hand side

2. Select Replace card

3. Select one of the options on the screen

You’ll see 4 options:

• I lost my card

• My card was stolen

• My card was damaged

• Support team suggested I should

If you choose ‘’I lost my card’’ or ‘’My card was stolen’’, your card will be blocked and cancelled immediately and you’ll be able to order a new card.

If your card is damaged or our support team advised you to replace it, you can keep using your current card. It will be blocked and cancelled only when you activate your new one.

All you need to do is enter and confirm your delivery address, and your new card will be on its way. We aim to get your new card to you in:

• 3 working days if you’re in Singapore

• in 2–6 days if you’re in the UK or Canada

• in 2 weeks if you’re in Europe or Japan

• Up to 3 weeks if you’re in the US, Australia and New Zealand

• in Brazil, we aim to get your card delivered in 3 working days - for more accurate information, check your tracking code.

What if my card expires?

If you regularly use your card, we’ll remind you to replace it before it expires. 

How do I cancel my Wise card?

We’re sorry to hear that you no longer want to use our debit card, but in order to cancel it, get in touch with us.