There are different ways to do this (changing address, date of birth, phone number, email), depending on which accounts you have.
Bear in mind that you might not be able to edit all your details — scroll down to see what you can and can't edit.
If you only have a personal account
On the web:
Select your name in the top right corner.
Select Edit details.
Enter your password.
Edit the desired personal details, then click Confirm.
In the Wise app:
Go to your initials or picture on the top left.
Tap on Details.
Edit your details and tap on Save.
If you have a personal account and business account
You can only edit your personal details from your personal account. From our side, those changes will be carried over to your business account, too. Note: Address changes don't carry over. If you change your personal address, it won't change your business address as well.
Switch to your personal account on web:
Select your name on the top right corner
Select Your details
Select Edit details
Switch to your personal account on the Wise app:
Go to your Home tab
Click on your profile icon in the top corner
Choose your Personal account
If you only have a business account
On the web:
Select your business name in the top right corner
Select Personal details
Select Edit your details
Tip: If you can’t edit your personal details from your business account, it might be because you’ve already got a personal account — and you’ll need to edit your details from your personal account.
What you can and can’t edit
Your date of birth can’t be changed by you after you’ve completed your first transfer.
Your name can be updated in certain circumstances. If you have changed your name for any reason, we can help you update the name on your account. We'll ask you to send us a photo or scan of the legal document showing your name change (like your marriage certificate, deed poll, etc.) along with your ID if it hasn’t been verified yet.
Your address can usually be changed by following the steps above. Once you’ve changed your details there, we’ll be in touch if we need to reverify your address.
If the address field is greyed out, you can’t change it yourself. Get in touch and we’ll help change it.
Your phone number can be changed, but if you have 2-step verification enabled, you’ll need to confirm your new number by text. You can't change your backup phone number or add a new one, but you can remove it.
Your email address can be changed on both our website and the app.