How do I add, change, or remove my 2-step verification settings?

2-step verification is an added layer of security to your account, so that your money and information is kept safe. Learn more about 2-step verification

Check or change your 2-step verification

If you want to see what your current security layout is, follow these steps.

Web

1. Go on your name in the top corner

2. Select Settings

3. Go on Privacy and security, and select 2-step verification

4. Select Edit default, and choose one of the options

App

1. Go on your name in the top corner

2. Go to Settings

3. Go to Privacy and security, then select 2-step verification

4. On your 2-step verification page, you’ll see your current verification methods

5. Select Change default, and select your default method from the options

Add or remove 2-step verification methods

This is how you can navigate the different verification methods.

Wise app

Here's how to set or remove the Wise app as your 2-step verification method.

Set it up

1. Download the Wise app and log in

2. Follow the steps under "Check or change your 2-step verification" above

3. Under Other verification method, select Wise app

4. Select Continue

5. We might send an approval code via SMS to your registered phone number — enter the code and continue

6. Select Continue — your Wise app is now set up

Remove

1. Follow the steps under "Check or change your 2-step verification" above

2. Select the Wise app under Your verification methods 

3. On the app, select Remove this method for Android, or toggle it on iOS. On web, switch off Verify with the Wise app

If you have a new device, but notifications are still sent to the old one — simply follow the steps above to remove the Wise app as your 2-step verification method. Then re-enable it again on your new device.

Learn more about what to do if you didn’t receive a code or notification

Authenticator app

Here's how to set or remove an authenticator app as your 2-step verification method.

Set it up

1. Download an authenticator app such as Google Authenticator, Microsoft Authenticator, 1Password, or Authy

2. Follow the steps under "Check or change your 2-step verification" above to get to your 2-step verification page on the app or web

3. Under Other verification methods, select Authenticator app and press Start pairing

4. Scan or manually enter the code in your authenticator app, and select Continue 

5. Enter the 6-digit code shown in the authenticator app to successfully pair

Remove

1. Select the Authenticator app under Your verification methods

2. In the app, toggle off the option and select Remove, or select Remove on the web and confirm

3. Make sure you remove Wise key from your authenticator app to avoid problems when pairing again

Text message

Here's how to set or remove text message as your 2-step verification method.

Set it up

1. Follow the steps under Check or change your 2-step verification above

On the website, you can set up a different way for us to send the 2-step verification besides SMS:

• Voice call

• WhatsApp

Remove

Text message (SMS) as 2-step verification can't be removed from Current verification methods, but you can follow the instructions above to change the default.

Change phone number

Here's how to change your registered phone number.

1. Select Text message and Change

2. Follow the instructions we send you on your email

Learn how to change your phone number

Please use a mobile phone number — landline numbers don't always work properly.

I'm logging in from a new device

If you're using a new device to log in, read here on what to do.

I'm still having issues logging in

If you're still having issues, troubleshoot login here.