2-step verification is an added layer of security to your account, so that your money and information is kept safe. Learn more about 2-step verification
Check or change your 2-step verification
If you want to see what your current security layout is, follow these steps.
Web
Go on your name in the top corner
Select Settings
Go on Privacy and security, and select 2-step verification
Select Edit default, and choose one of the options
App
Go on your name in the top corner
Go to Settings
Go to Privacy and security, then select 2-step verification
On your 2-step verification page, you’ll see your current verification methods
Select Change default, and select your default method from the options
Add or remove 2-step verification methods
This is how you can navigate the different verification methods.
Wise app
Here's how to set or remove the Wise app as your 2-step verification method.
Set it up
Download the Wise app and log in
Follow the steps under "Check or change your 2-step verification" above
Under Other verification method, select Wise app
Select Continue
We might send an approval code via SMS to your registered phone number — enter the code and continue
Select Continue — your Wise app is now set up
Remove
Follow the steps under "Check or change your 2-step verification" above
Select the Wise app under Your verification methods
On the app, select Remove this method for Android, or toggle it on iOS. On web, switch off Verify with the Wise app
If you have a new device, but notifications are still sent to the old one — simply follow the steps above to remove the Wise app as your 2-step verification method. Then re-enable it again on your new device.
Learn more about what to do if you didn’t receive a code or notification
Authenticator app
Here's how to set or remove an authenticator app as your 2-step verification method.
Set it up
Download an authenticator app such as Google Authenticator, Microsoft Authenticator, 1Password, or Authy
Follow the steps under "Check or change your 2-step verification" above to get to your 2-step verification page on the app or web
Under Other verification methods, select Authenticator app and press Start pairing
Scan or manually enter the code in your authenticator app, and select Continue
Enter the 6-digit code shown in the authenticator app to successfully pair
Remove
Select the Authenticator app under Your verification methods
In the app, toggle off the option and select Remove, or select Remove on the web and confirm
Text message
Here's how to set or remove text message as your 2-step verification method.
Set it up
Follow the steps under Check or change your 2-step verification above
On the website, you can set up a different way for us to send the 2-step verification besides SMS:
Voice call
WhatsApp
Remove
Text message (SMS) as 2-step verification can't be removed from Current verification methods, but you can follow the instructions above to change the default.
Change phone number
Here's how to change your registered phone number.
Select Text message and Change
Follow the instructions we send you on your email
Learn how to change your phone number
Please use a mobile phone number — landline numbers don't always work properly.
I'm logging in from a new device
If you're using a new device to log in, read here on what to do.
I'm still having issues logging in
If you're still having issues, troubleshoot login here.