How can I change or reset my password?

This article covers how you can change your password and what to do if you've forgotten it.

If you're logged out

If you can't remember your password and need to reset it:

1. Click here to reset your password

2. For your account security, we need to confirm it’s really you making those changes, so you'll need to have access to your:

   • email 

   • 2 step verification method or your phone number

Learn how to change your email or change your phone number

If you didn't get the password reset email

If you didn't receive our email, check:

• that you're using the email address that you used to sign up with Wise

• for any typos in your email address

• your spam folder

• all inboxes in your email. For example, for Gmail you may have different tabs set up for Primary, Social and Updates.

You can use your email's search bar to look for emails from "Wise" which will find the email and it'll show previous emails from us. If there aren't any previous emails, you're likely looking in the wrong email account.

AppleID users

If your email is hidden and you can't remember which one is connected to your Wise account, you can try to log in via social login. If you can't, you'd need to unhide your email address in your iCloud settings first, then go through our Trouble logging in? flow to get a password reset link.

If you're logged in

Web and Android

1. Go to your profile name in the top corner

2. Select Display, security and privacy under Settings

3. Select password, under Security

4. Enter your current and new passwords and confirm

iOS

1. Go to your profile name in the top corner

2. Go to Settings

3. Go to Privacy and security

4. Select Change password

5. Enter your current and new passwords and confirm