This article covers how you can change your password and what to do if you've forgotten it.
If you're logged out
If you can't remember your password and need to reset it:
For your account security, we need to confirm it’s really you making those changes, so you'll need to have access to your:
email
2 step verification method or your phone number
Learn how to change your email or change your phone number
If you didn't get the password reset email
If you didn't receive our email, check:
that you're using the email address that you used to sign up with Wise
for any typos in your email address
your spam folder
all inboxes in your email. For example, for Gmail you may have different tabs set up for Primary, Social and Updates.
You can use your email's search bar to look for emails from "Wise" which will find the email and it'll show previous emails from us. If there aren't any previous emails, you're likely looking in the wrong email account.
AppleID users
If your email is hidden and you can't remember which one is connected to your Wise account, you can try to log in via social login. If you can't, you'd need to unhide your email address in your iCloud settings first, then go through our Trouble logging in? flow to get a password reset link.
If you're logged in
If you know your password but you want to change it:
Go to your profile name in the top corner
Go to Settings
Go to Privacy and security
Select Change password
Enter your current and new passwords and confirm