Every customer needs to be verified at some stage when using Wise. Part of this verification involves ID verification. You can see when we will request that you verify your ID by following this link. You can upload your document securely here. You’ll need to provide a high quality photo or scan of a valid ID document which shows:
Your photo
Your full name
Your date of birth
Your signature
An expiry date
Document number
The full machine readable zone (The two lines of letters and numbers at the bottom of the document)
A valid ID document can be:
Passport (Photo page only)
National ID Card (exception: we can’t accept older versions of Nigerian national cards)
Photo Driver’s Licence (except New Zealand residents sending NZD)
It may have some of the information covered. We need to see the full document photo page.
It may be expired. Please check that your document is still valid before you upload it.
Your details may not match. Please check that you have entered your name and date of birth correctly on the website.
We may also need the back of the document. If there is information on both sides, please make sure you upload both for us.
It may be a document type that we can not accept.
It may be in a format we can not accept, for example ID documents are not accepted in .PDF format. However, if this is the case, you can make a screenshot of the document, and upload that screenshot, as this will be in .jpg format, which we can accept.