We’ve got a lot of customers contacting us at the moment, so you might need to wait longer than usual. It might be easier to email us.

Sorry, our support team is really busy at the moment.

Setting up, paying for, editing, and cancelling transfers.

Sending money

Setting up your account and getting verified.

Managing your account

Holding balances, setting up Direct Debits, and using Interest & Stocks.

Holding money

Ordering, activating, spending, and troubleshooting. 

Wise card

Using your account details to receive money.

Receiving money

Multi-user access, accounting and using our API.

Wise Business

Which transaction do you need help with?

Which card transaction do you need help with?

Which transfer do you need help with?

We can't respond to individual feedback — so please don't leave any personal information

Anything else you'd like to share? (Optional)

Sorry about that, what went wrong?

Was this article helpful?

Conversation language

Talk with our team

To contact us, please <email>email us</email> or <phone>call us</phone> directly.

Sorry, our callback service is currently unavailable.

The person calling you might ask for this number.

Your membership number: {membershipNumber}

Get ready for your call

When your phone rings, please answer it.

We're connecting you to our call center right now.

Select transactions you want to report

What is your connection to this person?

Tell us in detail about the scam

Evidence of communication or police report

When did you last speak to the recipient?

Tell us about the scam

What was the payment for?

Something else, please specify

We'll check the information you gave us, and get back to you by email as soon as we can.

We've got your report

Are there any other payments you want to report?

We've got your email

I need help with a transaction

I need help with a card transaction

I need help with a transfer

I need help with something else

I need help with

We'll connect you to the right team

Tell us about your issue

Tell us as much as you can about the problem, and we'll be in touch soon.

We'll call you to your phone and connect you to the right person

Talk to our team

Camera not supported

We can't access your camera

Reopen window

Please confirm you want to open **{origin}** in a new browser tab.

Please confirm

You need to be the owner or an Admin for the account to see this page.{linebreak}Make sure you’re logged in to the right account.

Sorry, looks like you don’t have access.

Our team is happy to chat by email or phone.

If you have a complaint, <a class="footer-link" href="https://wise.com/help" target="_blank">get in touch with us</a> — we'll try and fix the problem. But if you're still not happy, talk to our Ombudsman Service. You can call them on <a class="footer-link" href="tel:08008782802">0800 878 2802</a> or email them at <a class="footer-link" href="mailto:ouvidoria@wise.com">ouvidoria@wise.com</a> — be sure to have your protocol number ready.

Help and support

Resources

Company and team

Wise Products

Oops! Something went wrong. Please reload the page and try again.

Need help with a recent transaction?

Find all the answers to your Wise questions and get help from our support team. Transfer your money abroad with Wise.

Help Centre

Well this is awkward, looks like that page doesn't exist anymore. Try searching for something similar below.

Hi, how can we help?

Explore all topics

Sending money

Managing your account

Holding money

Wise card

Receiving money

Wise Business

Hi, how can we help?

Log in for personalised support

Explore all topics

Sending money

Managing your account

Holding money

Wise card

Receiving money

Wise Business