Getting travel insurance offers peace of mind and protections in the case of an emergency, theft or loss while you’re away from home. Chubb travel insurance1 Malaysia offers a good variety of plan types for local and overseas travel which can be purchased on a one off or annual basis. Add-ons are also available for extras like cruise cover, covid and even for golfers.
This guide gives you a feel for the options available, including plan types, costs and how to make a Chubb travel insurance claim should you ever need to. We’ll also highlight Wise, as a way to safeguard against high foreign transaction and conversion fees when you spend and withdraw overseas. Get Wise for international spending with low fees and the mid-market rate2.
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Chubb offers domestic and international travel insurance for Malaysian residents, with a variety of different packages and service levels. The service is underwritten by Chubb Insurance Malaysia Berhad, which is overseen by Bank Negara Malaysia.
This Chubb travel insurance review walks through some of the options available if you’re interested in taking a Chubb travel insurance policy for your leisure or business travel. Be sure to read through any policy documents you’re provided with carefully before you sign up, as different policies do have their own important considerations.
To buy travel insurance you’ll need to meet certain criteria. Some of these eligibility rules depend on the policy you select - others are more general. To see the specific rules and exclusions for your preferred policy, you’ll need to view the Chubb insurance brochure3, or the specific product disclosure sheet for the policy.
Here’s an overview of some common eligibility rules which apply to most Chubb Malaysia travel insurance policies:
- You must be a Malaysian citizen, or Permanent Resident, or you must be legally residing in Malaysia in some other way - for example with an Employment Pass or Student Pass
- Individual cover is available on an annual basis for people from 18 to 70, with renewals possible up to age 80
- Individual domestic cover is available on a single trip basis for people from from 30 days old to 80 years
- Individual international cover is available on a single trip basis for people from from 30 days old with no upper age limit
Chubb travel insurance comes in 4 different package types:
There are further variations within these packages. For international cover you’ll have to specify where in the world you’re travelling to. Plus you can choose to insure one or more people under the same policy, and pick either a single trip policy or annual cover depending on your preferences and needs.
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Chubb travel insurance is split into 2 package types - First and Executive, and then offered on either a domestic or international basis. You can also pick different destination zones, and different combinations of insured people, such as individual, or family. The cover levels can be quite different depending on the package you pick.
Here we’ve included some highlights, but there may be other coverage included in your package - and conversely, other limits may apply to the sort of claim you can make. You’ll need to go through your plan details carefully to see all of the relevant rules for your specific package.
Firstly let’s look at the Chubb travel insurance cover that is based around medical or emergency use. We’ll also split out some of the travel and lifestyle cover you can get later. As we’ve said, other rules can apply and each policy is tailored to the individual’s need - so do read your policy documents carefully before you sign up.
| International - First | International - Executive | Domestic - First | Domestic - Executive | |
|---|---|---|---|---|
| Personal accident - death or disablement | 81,250 MYR - 325,000 MYR depending on individual covered | 75,000 MYR - 300,000 MYR depending on individual covered | 50,000 MYR - 200,000 MYR depending on individual covered | 25,000 MYR - 100,000 MYR depending on individual covered |
| Accident and illness - overall limit | 150,000 MYR - 2 million MYR depending on individual covered and circumstances | 100,000 MYR - 800,000 MYR depending on individual covered and circumstances | Accident cover only - to a maximum of 25,000 MYR | Accident cover only - to a maximum of 20,000 MYR |
| Emergency evacuation or repatriation of remains in the event of death | Unlimited | Unlimited | 150,000 MYR | 100,000 MYR |
| Travel cancellation or curtailment | Actual cost | 50,000 MYR | Maximum claim 2,000 MYR | Maximum claim 1,500 MYR |
| Personal liability | 1.5 million MYR | 1 million MYR | 500,000 MYR | 250,000 MYR |
| Golf benefits (extra fees may apply) | Available | Not covered | Available | Not covered |
Travel inconvenience cover is available on all packages, but the type of claims you can submit can depend on the package you pick. Here are some headlines.
| International - First | International - Executive | Domestic - First | Domestic - Executive | |
|---|---|---|---|---|
| Lost luggage (individual item limits may also apply) | Maximum claim 7,500 MYR | Maximum claim 5,000 MYR | Maximum claim 1,000 MYR | Maximum claim 2,000 MYR |
| Luggage delay (maximum claims per family also apply) | Maximum claim 1,000 MYR | Maximum claim 800 MYR | Maximum claim 1,000 MYR | Maximum claim 600 MYR |
| Loss of personal money | 750 MYR | 750 MYR | Not covered | Not covered |
| Travel cancellation or curtailment | Actual cost | 50,000 MYR | Maximum claim 2,000 MYR | Maximum claim 1,500 MYR |
| Personal liability | 1.5 million MYR | 1 million MYR | 500,000 MYR | 250,000 MYR |
| Golf benefits (extra fees may apply) | Available | Not covered | Available | Not covered |
Other cover items can include:
- Travel delay
- Missed connection or departure
- Travel overbooked or rerouted
- Home inconvenience allowance
- Pet care
- Unexpected phone charges
The cost of your travel insurance depends on where you’re going, who is being insured and which package you select. Policies may be split into zones of cover - so for example, Chubb travel insurance zone 1 is the cheapest, while zone 3 is the most expensive.
To give a quick example, for an individual adult buying a single trip policy, you may get quotes like these, depending on the package you pick and which zone you’re headed to:
- Trip of 1 - 5 days: 45 MYR - 118 MYR
- Trip of 6 - 10 days: 65 MYR - 171 MYR
- Trip of 11 - 15 days: 87 MYR - 230 MYR
- Trip of 16 - 20 days: 99 MYR - 259 MYR
- Trip of 21 - 31 days: 119 MYR - 312 MYR
- Trip of 32 - 38 days: 161 MYR - 422 MYR
If you have international travel insurance with Chubb you can also elect to add on a cruise package. This covers things like tour cancellations or cruise rerouting. Other add ons include golf and covid cover. Fees apply.
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If you have an emergency while you’re travelling you can call Chubb for support. If you need immediate help they may be able to connect you with the people you need - and they can also tell you what paperwork you have to get to support a later insurance claim. Once you have everything to hand and you’re ready to make a claim4:
You must complete this process within 30 days of incurring a loss. There’s an outline online of the documents required based on different claim types. Bear in mind that these vary a lot - so you might have to supply a medical report and supporting invoices for a medical claim, or a police report if you have items stolen, for example.
To contact Chubb Malaysia you’ve got the following options:
| Phone (general queries) | 1800 88 2846 |
| Phone (emergency) | (+603) 7628 3703 |
| Email (general queries) | travel.my@chubb.com |
| Email for claim assistance | A&HClaimsConnect.MY@chubb.com |
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*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.
This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.
We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.
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