We’ll always let you know if and when we change the price of our fees. The way we do it depends on the type of fee and how it changes.
Price decreases
When we decrease our prices, the change is immediately available for all Wise customers. We’ll do this before notifying you, so that you can start benefiting from the savings as soon as possible.
Price increases for sending money
For transfers funded from your account outside Wise — we’ll notify you 7 calendar days before a price increase, if you've sent money from the same currency in the past 6 months.
Price increases for using your balances, Wise card or Assets
For any activities involving your balances, Wise card or Assets — we’ll notify you before a price increase depending on where you live. Check below for your notification period*.
Your address | Notification period for balances and Wise card | Notification period for Wise Assets |
---|---|---|
Australia | 20 days | N/A |
Canada | 30 days | N/A |
Japan | 30 days | N/A |
Singapore | 7 days | 7 days |
USA | 21 days | N/A |
EU / EEA | 62 days | 14 days |
UK | 62 days | 14 days |
Any other country not listed above | 62 days | N/A |
*What does the notification period mean?
It’s the time (in calendar days) between us notifying you, and implementing the price increase. The clock starts from the date we notify you.
If you disagree with these changes at any point, you have the right to close your account with us.