We offer Interest and Stocks as part of our Assets product
We are sorry you didn't get the service you'd expect from Wise.
If your complaint is related to a Balance or Jar held as Interest or Stocks, get in touch with us by sending us an email.
In this message, include:
your Wise membership number (beginning with P)
what your complaint is about
what you’d like us to do to fix it.
We’ll investigate your case referring to our Terms and Conditions and send you a final response within 14 calendar days.
If you’re unhappy with our decision, you can escalate it to the relevant dispute body.
The dispute body and Terms and Conditions are based on the address you had on your Wise account at the time you switched a balance or Jar to Interest or Stocks, not your current residential address.
For example, if you’re currently in the EU but your complaint is about a balance that was switched to interest or stocks when you were in the UK, then you should refer to the UK Financial Ombudsman Service (FOS).
If the address was in the UK, you can make a complaint to the FOS.
Online: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Mail: The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Phone: 0800 023 4 567 (free), 0300 123 9 123, weekdays from 8:00am–8:00pm (GMT), and on Saturday from 9:00am–1:00pm (GMT)
If you’re not in the UK, call +44 20 7964 0500.
Assets Customer Agreement (UK)
If the address was in the EEA, you can make a complaint to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority.
A complaint can also be filed with the Consumer Disputes Committee via the Online Dispute Resolution environment, by e-mail to avaldus@komisjon.ee or by mail to the secretariat of the Consumer Disputes Committee at Endla 10a, 10122 Tallinn, Estonia.
Customers may examine the rules of procedure of the committee on their website.
Assistance with cross-border consumer disputes is provided by the European Union Consumer Center.
As TINV Europe AS is supervised by the Estonian Financial Supervision Authority, a complaint about the services the firm provides can be submitted to the EFSA via this form on their website.
If the address was in Singapore, you can make a complaint to Fidrec.
Online: https://www.fidrec.com.sg/
Email: info@fidrec.com.sg
Address: 36 Robinson Road #15-01 City House Singapore 068877
Phone: (65) 6327 8878, Fax: (65) 6327 8488/ (65) 6327 1089
Opening Hours: Mondays to Fridays, 9 am to 6 pm (excluding Public Holidays). Should you require an officer to assist you, please schedule an appointment with FIDReC to secure a timeslot for consultation.