For select customers, we ran a new and exclusive program that helped save when customers sent more money with us. From October 2023 the program will be closed.
Can I still qualify for the reward for September 2023?
The test program will still be running for the whole of September 2023. After that, we will no longer issue new rewards.
How long after I reach my target is my reward available for?
For rewards issued in September, you’ll have 3 months to claim your fee-free transfer.
How can I claim my reward?
The reward is a fee-free transfer. We'll let you know when you qualify for the reward after you’ve sent enough to reach the reward threshold.
When you hit the threshold, you’ll have to claim your reward through the Wise Rewards page or the transactions page on Wise. You’ll also get an email from us when your reward is ready.
We'll add the fee-free transfer to your account after you’ve claimed it. We won’t add it automatically.
Fee-free transfers can only be used on one transfer, and it will be automatically applied to the next transfer you make with us. We’ll show you how much the discount is when you set up your transfer.
Fee-free transfers are only applied to transfers where you’re sending money — they aren’t applied to conversions between balances.
You can keep track of how close you are to the rewards target by going to the Wise Rewards page. It might take up to 24 hours for the page to update with the amounts you’ve sent — but don’t worry, we’re keeping track.
Does my free transfer expire?
The fee-free transfer expires 6 months after you claim it.
Can I choose which transfer the discount / reward is applied to?
You can’t — the fee-free transfer is automatically applied to your next transfer.
There may be a 1 hour delay between claiming a reward and it being added to your account.
Which transactions count towards qualifying for the reward?
Only transfers sent from your personal account to a different currency will count towards qualifying you for the reward.
The following activities won’t count:
Same currency transfers, for example: USD to USD
Receiving money into your balances
Conversions between balances
Transfers that have a fee credit or discount applied
Transfers sent from a business account