We can only share information with third parties when we’re required to.
See our Privacy Policy for more information
When we can share information about a Wise customer's account
Legal Requests
We can share information if you're:
a company's liquidator
an insolvency administrator
a trustee
holding power of attorney
representing a public authority
acting under a court order or subpoena*
Law Enforcement Requests
We can share customer information with law enforcement authorities during criminal investigations to prevent and detect fraud or other crimes.
This includes assisting with or cooperating in investigations of fraud or illegal activity when deemed reasonable and appropriate.
*Acting under a court order or subpoena may be for a law enforcement request as well.
How do I request customer info for legal matters?
If you fit the requirements above, email us at legalrequests@wise.com and include:
The person’s full name, date of birth, and address.
If it’s a business, we’ll need the business name and business address.
Documents that prove you fit the requirements above
Learn more about how we can help if someone with a Wise account dies
How do I request customer info for law enforcement investigations?
If you're from a law enforcement agency, email us at police@wise.com and include:
detailed customer and/or transaction information clearly referring to Wise
subpoena, warrant, court order, properly constituted police request or as otherwise required by law.
What information do you need to locate a customer's account?
We can locate customer accounts with:
a Wise account number
the customer's full name and date of birth
the customer email address
Wise transaction number or financial information. For example:
sender/recipient account details
transaction date/amount/currency
card number, containing the first 6 numbers and last 4 numbers and card expiration date. E.g. 123456****1234 1/25
Provide as many details as you can to help us find the account more easily.