If you’ve sent money using Wise, or if you’ve sent money to a Wise account, and think you’ve been scammed, this is what you should do:
If you’re a Wise customer, get in touch with us straight away. Log in to your account to get help from us. We might be able to stop the transfer before it goes through.
File a police report. If you’re the victim of fraud, a crime has been committed against you. You should report it to the police — Wise can supply them with information to help your case.
If the money has already gone through, we can’t guarantee you’ll be able to get it back. But we’ll do everything we can to help. We’ll send you any money that comes back to us.
Wise can't get involved in disputes between senders and recipients, so please make sure you know and trust the person or business you're sending to before setting up the transfer.