Any merchant who has the full combination of your banking details can set up a Direct Debit from your Wise account. We recommend that you only share your account details with parties you know and trust.
Learn how to check what Direct Debits you have on your account
Learn how to cancel Direct Debits you don't recognise
If it's too late to cancel, and your account has already been debited, we can help you dispute the debit and request a refund.
We always recommend researching the merchant’s name as sometimes the merchant might be using a different name when debiting your account.
If something went wrong with either the goods or services you paid for or the agreement you made with your merchant, we encourage you to get in touch with the merchant directly to get a refund.
Requesting a refund for my EUR Direct Debit payment
You can request a refund from us for up to 8 weeks from the date the payment was made. Once the 8 weeks have passed, a refund request can be made only if the payment wasn’t authorised.
For EUR debits less than 8 weeks old, you can request a refund by selecting the transaction on Home and selecting “Request a refund”. This option is only available on the web and becomes available after the debit has settled. This usually happens within a working day.
Requesting a refund for my GBP or AUD Direct Debit payment
You can only request a refund if there was a technical error with the transaction. Some examples would be:
you were charged double
you never set up a payment to this merchant
you were charged after you had cancelled the Direct Debit
To make the dispute process more efficient, please provide us with as much relevant information as possible. Please send your dispute request to directdebitdisputes@wise.com. For a GBP payment, please fill and send us this form.
Requesting a refund for my CAD Direct Debit payment
You can only request a refund if there was a technical error with the transaction, or if the transaction wasn’t authorised.
You can request a refund anytime up to 90 calendar days from the date the Direct Debit appeared on your personal balance.
If the Direct Debit was made on your business balance, you have 10 working days from the date the transaction appeared on your account to request the refund.
To make the dispute process more efficient, provide us with as much relevant information as possible. Please download and fill out this form and send it to directdebitdisputes@wise.com.
Requesting a refund for my USD Direct Debit payment
You can only request a refund if there was a technical error with the transaction or if the transaction wasn’t authorised.
You can request a refund anytime up to 60 calendar days from the date the Direct Debit appeared on your personal balance.
If the Direct Debit was made on your business balance, you only have 2 working days from the date the transaction appeared on your account to request the refund.
To make the dispute process more efficient, provide us with as much relevant information as possible. Please download and fill out this form and send it to directdebitdisputes@wise.com.
Where is my refund?
After a refund request has been accepted, you'll receive the refund to your Wise balance within 1-3 working days, depending on the currency. You can see whether you’ve received the refund by checking your balance statement.